LAW-EKE HENRY

I’m an empathetic, solutions-oriented customer support specialist with 4+ years of experience delivering Tier 1 support across phone, email, and live chat. I bring a customer-first approach to handling escalations, resolving issues fast, and helping businesses grow through technology and customer advocacy.

In my remote roles, I’ve served as a first point of contact—managing reservations, responding promptly to inquiries, verifying service availability, and coordinating logistics to ensure smooth booking processes. At the same time, I maintained accurate booking records to improve operational efficiency and reliability.

I’m especially experienced in handling hotel booking support, including complex refund scenarios for non-refundable bookings. I also provide technical assistance for customers navigating the booking platform, troubleshooting system errors, and escalating technical issues to the engineering team with actionable feedback.

I’m proficient in CRM and support tools (Zendesk, Freshdesk, ZohoDesk, LiveChat) and I’m comfortable working in fast-paced, high-pressure environments. With strong verbal and written communication, I focus on problem-solving, empathy, and remote team collaboration to continuously improve processes.