Chiamaka Ume
@chiamakaume
Sales and marketing professional driving customer-centered revenue growth.
NigeriaWhat I'm looking for
I am a results-driven sales and marketing professional with several years of experience across B2B and B2C sales, customer service, telemarketing, and client relationship management. I build customer relationships, identify client needs, and deliver value-driven solutions that support revenue growth and brand loyalty.
My hands-on roles include telemarketing, customer service, community outreach, and broadcast communication, where I generated and qualified leads, managed CRM data, resolved customer concerns, and improved retention. I am skilled in lead generation, CRM management, multi-channel communication, negotiation, and problem-solving.
I adapt quickly to international, remote, and multicultural environments, bringing professionalism, empathy, and strong communication and listening skills to every team I join. I seek opportunities where I can contribute to revenue growth and enhance customer experience.
Experience
Work history, roles, and key accomplishments
News Presenter
A's 99.9 Radio Station
May 2025 - Nov 2025 (6 months)
Presented news content and enhanced brand communication, increasing audience engagement through clear delivery and timely program coordination.
B2B/B2C Telemarketer
Neighborhood Turnkey Project Limited
Jan 2025 - Apr 2025 (3 months)
Generated and qualified leads via research, cold calling and follow-ups, supporting sales conversions and maintaining accurate CRM records to drive pipeline growth.
Community Case Worker
Save The Child Initiative
Mar 2023 - Nov 2024 (1 year 8 months)
Built stakeholder relationships and supported outreach programs to deliver community services and improve beneficiary engagement and program uptake.
Customer Service Expert
Madeline Global
Jan 2022 - Feb 2023 (1 year 1 month)
Delivered multichannel customer support via phone, email and SMS, resolved customer concerns and contributed to improved retention and satisfaction metrics.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Master of Science, Criminology & Security Studies
Completed a Master of Science in Criminology & Security Studies, focusing on security theory and criminological research methods.
Usmanu Danfodiyo University
Bachelor of Science, Sociology
Earned a Bachelor of Science in Sociology with coursework in social theory, research methods, and community studies.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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