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Chiamaka Nwajiaku

@chiamakanwajiaku

Customer Support Representative with onsite Nigeria experience resolving customer issues through email and chat.

I supported customers onsite in Nigeria, responding to 50+ daily inquiries through email and chat. I resolved order, payment, refund, and product issues, and documented interactions and follow-ups.

I also de-escalated complex complaints and prioritized urgent issues to support timely resolutions. I’m available for remote work during US time zones, including nights and weekends.

Experience

Work history, roles, and key accomplishments

ON

Customer Support Representative

Onsite - Nigeria

Mar 2023 - Nov 2024 (1 year 8 months)

Provided responsive customer support for 50+ daily inquiries via email and chat. Resolved order status, payment, refund, and product-related issues with clear and empathetic communication.

Customer Support Email Support Live Chat Ticket Management Customer De escalation Order Tracking Refunds Google Workspace Problem Solving Written Communication

Education

Degrees, certifications, and relevant coursework

Chiamaka hasn't added their education

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Tech stack

Software and tools used professionally

Zendesk

Google Workspace

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

24k+ GBP

Job categories

Customer Service

Skills

Customer Support Email Support Live Chat Ticket Management Customer De escalation Order Tracking Refund Processing Zendesk Google Workspace

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