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Sarah Bock

@sarahbock

Healthcare program manager at HCA Healthcare Physician Services supporting CMS quality programs for 2,000+ providers across 14 divisions.

United States

Message

At HCA Healthcare Physician Services, I support CMS quality and value-based care programs for more than 2,000 providers across 14 divisions. I help teams interpret program requirements, improve performance, and resolve implementation issues.

I coordinate work across clinical, operational, and technology teams, tracking issues and follow-up through ServiceNow and Jira. I also review dashboards and patient-level data to validate reporting, investigate discrepancies, and identify care gaps.

I lead recurring MIPS education and develop practical resources that explain CMS requirements, measure logic, and workflow changes. I provide subject-matter guidance across Epic, Cerner, MEDITECH, and eClinicalWorks environments.

Earlier, at Corrections Corporation of America, I helped build provider recruitment tracking and an in-house recruiting function that reduced locum usage by at least 50%. I also coordinated health services programs across 32 facilities.

Experience

Work history, roles, and key accomplishments

Current

Value-Based Care Program Manager

Current

HCA Healthcare Physician Services

Sep 2021 - Present (5 years)

Supports CMS quality and value-based care programs for over 2,000 providers across 14 divisions, providing subject-matter expertise and coordinating cross-functional teams. Leads enterprise-wide MIPS education and develops resources to translate CMS requirements into practical guidance.

CMS Quality Programs MIPS ECQMs Quality Improvement Provider Performance Stakeholder Coordination ServiceNow Jira Epic Cerner Meditech eClinicalWorks Data Validation Workflow Validation Training Education EHR Implementation

Senior Business Analyst, Quality and Payor Initiatives

HCA Healthcare Physician Services

Jun 2017 - Sep 2021 (4 years 3 months)

Supported enterprise quality and payor initiatives, including CMS quality programs, project coordination, field support, and data analysis. Translated program requirements into field-facing processes and education.

CMS Quality Programs Data Analysis Project Coordination Stakeholder Collaboration Process Improvement Reporting

Program Manager, Health Services

Corrections Corporation of America

Jul 2014 - Oct 2016 (2 years 3 months)

Coordinated health services programs and administrative operations across 32 facilities, including provider recruitment, workforce planning, and regulatory compliance. Built a provider recruitment tracking system that reduced locum usage by at least 50%.

Program Management Provider Recruitment Workforce Planning Regulatory Compliance Resource Allocation Healthcare Operations

Regional Program Manager

Cogent Healthcare

Sep 2012 - May 2014 (1 year 8 months)

Oversaw operational support for six hospitalist programs, including physician staffing, client relationships, quality initiatives, and program issue resolution. Educated teams on quality metrics and best practices.

Hospital Programs Physician Staffing Client Relations Quality Improvement Operations Management Training

Practice Administrator / Program Coordinator

Cogent Healthcare

Jul 2009 - Sep 2012 (3 years 2 months)

Managed business-office operations for a 12-physician hospitalist practice, including revenue cycle, credentialing support, quality reporting, and payer trend analysis.

Revenue Cycle Management Credentialing Quality Reporting Payor Analysis Practice Management

Practice Administrator

Suncoast Neuropsychology Laboratories

Oct 2007 - Jul 2009 (1 year 9 months)

Managed administrative and business-office operations for a forensic neuropsychology practice, including scheduling, billing, collections, and stakeholder communication.

Practice Management Scheduling Billing Collections Stakeholder Communication

Billing Supervisor

Quality Distribution Inc.

Mar 2003 - May 2008 (5 years 2 months)

Managed a 16-person corporate billing team and monitored workflow, productivity, financial reporting, contractual information, and high-value customer accounts.

Team Management Billing Operations Financial Reporting Workflow Monitoring Account Management