At Hamleys India, I lead learning and development for a 100+ store network. I established a 45-day New Joiner Certification Programme and a pan-India Certified to Play zone-certification structure, and designed leadership journeys across four management levels.
At Reliance Retail, I led functional academies across eight retail businesses and built skills taxonomies with business owners and HR leaders. Earlier, at Disprz, I directed learning design strategy for enterprise clients and introduced the Capability Index to measure behavioural transfer and post-training effectiveness.
