I am an energetic and enthusiastic professional with 6 years of experience in ITIL, ITSM, Operations, Infrastructure Management Services, and Team Management. My career objective is to be dynamic and motivated, with an ability to work and create effective presentations and develop opportunities that further establish organizational goals.
Currently, I am working as an Operations Engineer and Team Lead at CSG Systems International Pvt. Ltd. In this role, I am responsible for managing production and testing environment servers for different microservices for the Ascendon product in a frontend application. I troubleshoot application issues using Dev tools, Postman API calls, and Kibana logs. I also use Linux commands to troubleshoot server-related issues and navigate files and directories. Additionally, I handle OPS tasks such as hotfixes and patch deployments and perform root cause analysis in case of failures.
I have experience working with various AWS services like EC2, EC2 Image Builder, S3, SNS, SQS, Load balancers and Target groups, Secrets Manager, API Gateway, Athena, IAM, and Parameter Store. I actively contribute to automation opportunities using Python and have been responsible for designing, customizing, and automating Kibana Dashboards. I have applied ITIL and SDLC principles to establish standard operating procedures for IT applications and systems. I have also created a confluence page to analyze the trend of active recurring issues, which has improved the overall efficiency of the team.
