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Ravi kiran

@ravikiran8

Senior Operational Engineer at CSG International automating AWS deployments with Azure Pipelines and resolving production incidents.

India

Message

At CSG International, I own cloud operations across QA, Performance, TST, UAT, and Production environments. I maintain AWS-hosted infrastructure and automate deployments and patches with Azure Pipelines and SaltStack.

I lead high-priority client defects and service requests through to resolution, and drive major incident calls with Development teams. I also automate recurring operational tasks with Python and shell scripts, and build Kibana watchers to monitor environment health.

Previously, at Appnomic Systems Pvt Ltd, I implemented and supported AppsOne APM at client sites. I stabilized Docker, Nomad, and Consul services in production, managed Kubernetes services and deployments, and supported production troubleshooting and upgrades.

Experience

Work history, roles, and key accomplishments

Current

Senior Operational Engineer

Current

CSG International

Feb 2021 - Present (5 years 9 months)

Owns cloud operations across multiple environments, manages AWS-hosted infrastructure, and leads high-priority client incidents to resolution. Automates deployments with Azure Pipelines and Python/Shell scripts, and builds observability with Kibana watchers.

AWS Azure DevOps Docker Kubernetes Terraform SaltStack Nomad Consul Linux Python Shell Kibana SQL SSMS (Microsoft SQL Server Management Studio)Jira Confluence Postman OpsGenie PagerDuty

Senior System Engineer

Appnomic Systems Pvt Ltd

Aug 2015 - Feb 2021 (5 years 6 months)

Implemented and supported AppsOne APM at client sites, triaged production issues, and stabilized Docker, Nomad, and Consul services. Automated monitoring with shell scripts and managed MySQL/Percona and Tomcat configurations.

AppsOne A PM Jira MySQL Percona Tomcat Docker Nomad Consul Kubernetes Shell RabbitMQ Cassandra HAProxy Keycloak Java OpenSSL KeyTool

Technical Support Engineer

Team Computers Pvt Ltd

Mar 2014 - Aug 2015 (1 year 5 months)

Operated SiteScope monitoring for Linux/Windows, performed server maintenance, and managed load-balancer services. Handled ITSM incidents and changes within SLA, including 24/7 remote and phone support.

Site Scopes Linux Windows Shell Active Batch ITSM rpm yum

Technical Support Executive

Value Point Systems Pvt Ltd

Jun 2013 - Feb 2014 (8 months)

Monitored system health with XYMON and cleared L1 alerts, escalating critical issues to L2. Managed Unix user accounts and troubleshot network, router, VPN, and Office systems.

Xymon Unix Network Troubleshooting VPN