Chetan Dodiya
@chetandodiya
Results-driven Client Success Manager with a focus on relationship building.
What I'm looking for
I am an empathetic and organized Client Success Manager dedicated to helping clients thrive, especially during times of change. With a strong foundation in communication and emotional intelligence, I ensure that clients feel heard and supported throughout their journey. My experience in client-facing roles has equipped me with the skills to build trust and deliver meaningful results.
In my recent role at NSF Consulting, I excelled in client support and onboarding, managing inboxes, and facilitating appointments. My proactive approach to lead qualification and rapport building has enabled me to maintain a consistent flow of qualified sales calls. I am passionate about using proven systems and scripts to enhance client interactions and drive success.
Outside of work, I enjoy reading, spiritual practices, and spending time in nature. I believe that a well-rounded life contributes to professional success, and I strive to bring that balance into my work with clients.
Experience
Work history, roles, and key accomplishments
Client Success Manager
CHETAN DODIYA Personal Profile
Nov 2023 - Present (1 year 9 months)
Helped clients with accountability and supported them throughout the entire process. Booked consistent, qualified sales/strategy calls and used proven systems & scripts.
Client Management and Support
NSF Consulting
Dec 2022 - Oct 2023 (10 months)
Managed client support and onboarding processes, including inbox and messenger chat management. Handled prospecting and Facebook Group management, acting as a personal assistant to the owner.
Client Management and Coaching
CHETAN DODIYA Personal Profile
Feb 2022 - Nov 2022 (9 months)
Focused on lead qualification and real-time rapport building with clients. Implemented Facebook outreach strategies and managed CRM & pipeline.
SMMA & Dropshipping
CHETAN DODIYA Personal Profile
Jul 2021 - Jan 2022 (6 months)
Managed inbox and customer support for SMMA and Dropshipping businesses. Ran Facebook ads for local businesses and managed Shopify and e-commerce stores.
Freelancing & VA
CHETAN DODIYA Personal Profile
Mar 2020 - Jul 2021 (1 year 4 months)
Onboarded clients and provided comprehensive customer support. Managed inboxes and calendars, and executed email marketing campaigns.
Education
Degrees, certifications, and relevant coursework
AIET, Jaipur
Bachelor of Technology, Mechanical Engineering
2015 - 2019
Studied Mechanical Engineering, gaining foundational knowledge in design, analysis, and manufacturing processes. Completed coursework relevant to the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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