Chetan Dodiya

Experienced operations professional managing large-scale logistics and fleet programs, including 2000+ vehicles. Skilled in process optimization, compliance, and stakeholder management. Proven ability to improve efficiency, reduce costs, and drive performance through data-driven decisions and strong cross-functional collaboration.

1. Acted as primary contact for clients, ensuring timely updates and resolution of service
requests.
2. Built strong client relationships, converting inquiries into repeat business opportunities.
3. Designed customer feedback reports to track satisfaction and identify improvement areas.
4. Introduced structured communication templates, reducing errors and improving clarity.

1. Handled customer inquiries, complaints, and service updates with professionalism and empathy.
2. Maintained accurate client records in CRM systems, ensuring smooth onboarding and retention.
Supported marketing by identifying customer needs and converting them into service
opportunities.
3. Improved client satisfaction scores by streamlining communication workflows

1. Provided end‑to‑end support for clients, ensuring smooth coordination and timely
updates.
2. Managed escalations by proactively communicating with customers and resolving issues
quickly.
3. Strengthened client trust by maintaining transparency and consistent follow‑ups.

Managed client support and onboarding processes, including inbox and messenger chat management. Handled prospecting and Facebook Group management, acting as a personal assistant to the owner.

Studied Mechanical Engineering, gaining foundational knowledge in design, analysis, and manufacturing processes. Completed coursework relevant to the field.