Open to opportunities

Cheryl Hyliger

@cherylhyliger

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Experienced administrative and customer success professional with global perspective.

Jamaica

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What I'm looking for

I am looking for a role that values teamwork, encourages growth, and allows me to leverage my skills in customer success and administration.

I'm writing to express my strong interest in the position you’ve advertised. With over 15 years of experience in customer service, administration and team management, I bring a well-rounded skill set and a passion for delivering exceptional support and operational efficiency.

In my current role as a Remote Solar Ambassador, I engage directly with homeowners, educating them about solar energy solutions and scheduling assessments and inspections. This role has strengthened my ability to build trust quickly, communicate clearly, and support clients through every step of the process. Previously, I served as an Executive Administrative Scheduler at Inseego UK Ltd, where I managed scheduling and logistics for a team of 13 engineers. I coordinated on-site visits, ensured the timely shipment of equipment kits, and maintained communication with clients and subcontractors to deliver seamless service experiences. In this fast-paced environment, attention to detail and customer satisfaction were top priorities. I also supported clients with technical queries related to telematics software—providing live demos, troubleshooting issues, and guiding new users through onboarding.

My approach to work is shaped by empathy, adaptability and a natural enthusiasm for helping others. Originally from Leeds, UK and now based in Jamaica, I’ve learned how to connect with people from diverse backgrounds and provide support that’s both human and high-performing. I’m highly proficient with Google Workspace, Microsoft 365, and modern customer communication tools. Above all, I value being part of a team where service excellence, strong communication, and community matter.

Experience

Work history, roles, and key accomplishments

Current

Remote Solar Ambassador

Current

New York Solar Program

Oct 2024 - Present (9 months)

Engaged with 200 leads daily, educating homeowners about the government-funded solar initiative and the benefits of switching to solar energy. Scheduled assessments with homeowners and solar experts, facilitating inspections to determine panel eligibility, estimated electricity bill reductions and property tax savings.

Customer Education Solar Scheduling Communication

Executive Administrative Scheduler

Inseego UK Ltd

Oct 2019 - Present (5 years 9 months)

Utilized Avaya and Outlook to troubleshoot telematics services, such as camera systems and company applications, resolving 60-70 technical issues daily via live chat, email and phone. Coordinated and managed a team of 13 engineers, scheduling visits to customer locations to install and upgrade devices for telemetry services, ensuring timely and efficient service delivery.

Avaya Outlook Telematics Technical Support Team Coordination Scheduling

Facilities Manager

Ranstad Recruitment

Aug 2018 - Present (6 years 11 months)

Performed administrative tasks, such as entering data and maintaining file systems, to meet corporate needs and ensure smooth operations. Managed the building's switchboard effectively, forwarding calls to appropriate divisions and enterprises, and ensuring efficient communication.

Data Entry File Management Communication

Salon Sales Executive

KPACA

Aug 2016 - Present (8 years 11 months)

Exceeded daily sales targets by selling 50-70 ketamine hair essentials, addressing general inquiries, and de-escalating initial complaints before forwarding them to the complaints department. Elevated customer retention rate by 45% through educating customers on the benefits of joining the membership program and offering personalized follow-ups.

Sales Customer Service Customer Retention Product Training Upselling

Client Care Coordinator

Global Health Care

May 2014 - Present (11 years 2 months)

Organized daily activities for a dementia care user, including social engagements, medical appointments, and hygiene maintenance, as part of a dedicated three-carer team. Conducted handovers at the beginning and end of each shift, ensuring seamless continuity of care and effective communication among the caregiving team.

Care Coordination Dementia Care Communication Record keeping Team Collaboration

Customer Services Adviser

Halifax and Bank of Scotland

Mar 2007 - Present (18 years 4 months)

Dealt with customers who wanted to access their account details via the telephone banking services and resolved queries presented by the customers.

Customer Service Telephone Banking Query Resolution Account Management Communication

Education

Degrees, certifications, and relevant coursework

Leeds City College

NVQ Level 2, Information Technology

Achieved a Distinction in NVQ Level 2 Information Technology. This qualification provided a foundational understanding of IT principles and applications.

Norton Webb UK Ltd

NVQ Level 3, Health and Social Care

Obtained a Distinction in NVQ Level 3 Health and Social Care. This program enhanced skills in providing comprehensive care and support within health and social settings.