Juan Francisco De Guzman

Responsible for providing freight quotes, tracking shipments, and ensuring timely communication with customers. Created shipping labels and customs forms, while analyzing shipping data for cost-effective solutions.

Served as a virtual assistant to ensure inventory accuracy, audit ticket purchases, and manage listings in the POS system. Conducted research and made outbound calls as necessary.

Supervised pharmacy operations, providing support and training for new employees. Managed escalated calls and ensured monthly performance goals were met.

Handled inbound calls to provide benefits and claims information to healthcare providers. Supported training for new hires and managed escalated inquiries.

Investigated potential fraud cases through inbound and outbound calls. Conducted background checks and ensured account security through data verification.

Processed collections and payments from credit card holders through inbound and outbound calls. Ensured customer satisfaction and loyalty by providing accurate information.

Completed an Associate in Hotel and Restaurant Management, focusing on the principles of hospitality, food service management, and customer service.