Open to opportunities

Juan Francisco De Guzman

@juanfranciscodeguzma

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Detail-oriented logistics and inventory specialist with strong analytical skills.

Philippines

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What I'm looking for

I seek a challenging role in logistics or inventory management that fosters growth and innovation.

I am a dedicated logistics and inventory specialist with extensive experience in managing shipping processes and inventory analysis. My recent role as a Logistics and Freight Specialist at Inxpress212 involved providing accurate freight quotes, tracking shipments, and ensuring timely delivery. I pride myself on my ability to communicate effectively with customers and suppliers, which has been crucial in resolving shipping issues and optimizing costs.

Previously, I served as an Inventory Processing Analyst at Reps & Co., where I ensured the accuracy of ticket purchases and managed inventory listings. My background also includes supervisory roles in customer service, where I trained new employees and provided coaching to enhance team performance. I am committed to continuous improvement and leveraging my skills to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Logistics and Freight Specialist

Current

Inxpress212

Jun 2023 - Jan 2025 (1 year 7 months)

Responsible for providing freight quotes, tracking shipments, and ensuring timely communication with customers. Created shipping labels and customs forms, while analyzing shipping data for cost-effective solutions.

Email Communication Customs Forms Data Analysis Customer Service Problem Solving

Inventory Processing Analyst

Reps & Co.

Oct 2022 - May 2023 (7 months)

Served as a virtual assistant to ensure inventory accuracy, audit ticket purchases, and manage listings in the POS system. Conducted research and made outbound calls as necessary.

Inventory Management Ticket Auditing Research Data Entry Outbound Calling Documentation

Supervisor

BroadPath Global Solutions

Feb 2022 - Oct 2022 (8 months)

Supervised pharmacy operations, providing support and training for new employees. Managed escalated calls and ensured monthly performance goals were met.

Team Leadership Training Customer Service Problem Solving SOP Development

Provider Services Advocate

Optum Global Solution

Apr 2019 - Feb 2022 (2 years 10 months)

Handled inbound calls to provide benefits and claims information to healthcare providers. Supported training for new hires and managed escalated inquiries.

Claims Management Training Customer Service Problem Solving SOP Development

Fraud Early Warning Specialist

Concentrix Global

Jul 2017 - Feb 2019 (1 year 7 months)

Investigated potential fraud cases through inbound and outbound calls. Conducted background checks and ensured account security through data verification.

Fraud Investigation Background Checks Problem Solving

Collections Specialist

Alorica

Jun 2015 - May 2017 (1 year 11 months)

Processed collections and payments from credit card holders through inbound and outbound calls. Ensured customer satisfaction and loyalty by providing accurate information.

Collections Customer Service Payment Processing Communication Skills