Josefino Icabales
@josefinoicabales
Logistics and project manager optimizing Shopify operations, 3PL coordination, and automated fulfillment workflows.
What I'm looking for
I am a results-driven Logistics & Project Manager with nine years of experience in technical operations and supply chain management, focused on ecommerce and fulfillment optimization.
I led the end-to-end implementation of a Warehouse Management System integrated with Shopify that increased order processing speed by 90% and negotiated carrier contracts that reduced shipping spend by 25% while maintaining SLAs.
I manage international inbound freight, domestic outbound fulfillment across multi-SKU catalogs, and develop automated dashboards for Click-to-Ship and carrier performance to inform executive strategy.
I bridge technical and operational teams, implementing ERP/OMS integrations and workflow automations to reduce backorders and resolve complex shipping discrepancies.
Experience
Work history, roles, and key accomplishments
Logistics & Project Manager
Ulap Bedsheet
Jan 2022 - Oct 2025 (3 years 9 months)
Spearheaded WMS implementation integrated with Shopify, increasing order processing speed by 90% and reduced annual shipping costs by 25% through 3PL and carrier negotiations.
Ecommerce Customer Service Rep
RepublicanDogs
Jan 2020 - Jan 2021 (1 year)
Coordinated inventory lead times with production to prevent backorders during seasonal peaks and resolved technical shipping discrepancies between customers and carriers.
Customer Service Representative
Hinduja Global Solutions
May 2019 - Feb 2020 (9 months)
Provided customer support for American Express accounts, handling inquiries and escalating technical or billing issues to maintain SLA performance.
Customer Service Representative
Tata Consultancy Services
Nov 2018 - May 2019 (6 months)
Handled customer support tasks in a BPO setting, resolving client issues and collaborating with internal teams to improve service delivery.
Subject Matter Expert
Sykes Asia
Nov 2016 - Nov 2017 (1 year)
Served as SME for Google Play Apps support, mentoring agents and improving resolution quality for application-related customer issues.
Technical Support Representative
Teleperformance Ph
Sep 2013 - Nov 2016 (3 years 2 months)
Provided technical support for AT&T U-verse services, diagnosing customer issues and guiding resolutions to maintain service continuity.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor in Business Administration, Business Administration
2005 - 2011
Completed a Bachelor in Business Administration from June 2005 to May 2011 focusing on business and administrative fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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