JI

Open to opportunities

Josefino Icabales

@josefinoicabales

Logistics and project manager optimizing Shopify operations, 3PL coordination, and automated fulfillment workflows.

What I'm looking for

I seek a role where I can lead cross-functional logistics and ecommerce projects, optimize fulfillment operations, drive cost savings, and implement technical integrations in a collaborative, data-driven team.

I am a results-driven Logistics & Project Manager with nine years of experience in technical operations and supply chain management, focused on ecommerce and fulfillment optimization.

I led the end-to-end implementation of a Warehouse Management System integrated with Shopify that increased order processing speed by 90% and negotiated carrier contracts that reduced shipping spend by 25% while maintaining SLAs.

I manage international inbound freight, domestic outbound fulfillment across multi-SKU catalogs, and develop automated dashboards for Click-to-Ship and carrier performance to inform executive strategy.

I bridge technical and operational teams, implementing ERP/OMS integrations and workflow automations to reduce backorders and resolve complex shipping discrepancies.

Experience

Work history, roles, and key accomplishments

UB

Logistics & Project Manager

Ulap Bedsheet

Jan 2022 - Oct 2025 (3 years 9 months)

Spearheaded WMS implementation integrated with Shopify, increasing order processing speed by 90% and reduced annual shipping costs by 25% through 3PL and carrier negotiations.

Shopify WMS 3PL Coordination Carrier Negotiation Inventory Management order fulfillment Process Mapping

RE

Ecommerce Customer Service Rep

RepublicanDogs

Jan 2020 - Jan 2021 (1 year)

Coordinated inventory lead times with production to prevent backorders during seasonal peaks and resolved technical shipping discrepancies between customers and carriers.

Inventory Coordination Order Management Shopify Customer Support

HS

Customer Service Representative

Hinduja Global Solutions

May 2019 - Feb 2020 (9 months)

Provided customer support for American Express accounts, handling inquiries and escalating technical or billing issues to maintain SLA performance.

Customer Service Zendesk Escalation Management Communication SLA Microsoft Teams

TS

Customer Service Representative

Tata Consultancy Services

Nov 2018 - May 2019 (6 months)

Handled customer support tasks in a BPO setting, resolving client issues and collaborating with internal teams to improve service delivery.

Customer Support Ticketing Systems Communication Team Collaboration

SA

Subject Matter Expert

Sykes Asia

Nov 2016 - Nov 2017 (1 year)

Served as SME for Google Play Apps support, mentoring agents and improving resolution quality for application-related customer issues.

Subject Matter Expert Mentoring Quality Assurance Troubleshooting Zendesk

TP

Technical Support Representative

Teleperformance Ph

Sep 2013 - Nov 2016 (3 years 2 months)

Provided technical support for AT&T U-verse services, diagnosing customer issues and guiding resolutions to maintain service continuity.

Technical Support Troubleshooting Ticketing AT&T Uverse

Education

Degrees, certifications, and relevant coursework

PP

Polytechnic University of the Philippines

Bachelor in Business Administration, Business Administration

2005 - 2011

Completed a Bachelor in Business Administration from June 2005 to May 2011 focusing on business and administrative fundamentals.

Tech stack

Software and tools used professionally

Data Studio

Salesforce

Shopify

Gmail

Microsoft Teams

Zendesk

Jira

Smartsheet

monday.com

NetSuite

Enhance

Increase

Bridge

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Josefino Icabales - Logistics & Project Manager - Ulap Bedsheet | Himalayas