Cheri Carrier

Provided virtual support to a portfolio of gym owner clients across the U.S. and U.K. through a specialized agency. Handled lead nurturing tasks including follow-ups, appointment scheduling, and client communication to increase conversion rates.

Designed engaging graphics and visuals for social media platforms, newsletters, articles, and YouTube thumbnails, ensuring brand consistency and audience engagement. Crafted compelling copy for posts, articles, and email newsletters, effectively communicating key messages and enhancing audience interaction.

Provided inclusive administrative and customer service support to third-party Amazon logistics clients, ensuring smooth coordination of daily activities and optimizing workflow efficiency across multiple platforms for uninterrupted operations. Facilitated seamless communication between Amazon logistics teams and external stakeholders, which resulted in improved response times and enhanced client s

Assessed language instructors' performance through structured evaluations, improving teaching quality, and successfully refining the recruitment process by conducting targeted interviews for new language professionals. Boosted organizational revenue by reconnecting with former clients and crafting creative communication materials.

Provided remote customer support, assisting clients with inquiries and resolving issues efficiently. Maintained high levels of customer satisfaction through effective communication and problem-solving.

Provided receptionist and administrative support, managing calls, scheduling appointments, and maintaining office records. Assisted with various administrative tasks to ensure smooth office operations.

Created tailored lesson plans for small adult groups, adapting content to meet diverse learning needs and consistently tracking student progress to ensure measurable improvements in language proficiency and engagement. Delivered personalized feedback and performance assessments for adult learners, resulting in enhanced learning outcomes and fostering a supportive environment.

Served as a receptionist and administrative assistant, handling front desk operations and providing clerical support. Managed incoming calls and assisted with general office duties.

Provided server duties, including taking orders, serving food and drinks, and ensuring customer satisfaction. Maintained a clean and organized dining area.

Engaged directly with followers across Facebook, Instagram, and TikTok, driving higher levels of interaction and building stronger brand loyalty. Responded to customer inquiries promptly and addressed concerns across various social platforms, improving customer satisfaction and fostering a more responsive and trustworthy online brand presence.

Managed daily operations for 50+ client accounts, improving scheduling accuracy and boosting occupancy rates by 20% through better coordination and support. Handled 100+ customer interactions weekly across chat, email, and phone, maintaining a 95% satisfaction rating and reducing response times by 30%.

Delivered tailored English classes to groups of up to 10 students, conducting over 1,300 lessons per month, which enhanced learning outcomes and improved student engagement across diverse online environments. Earned recognition for exceptional teaching effectiveness by receiving top performance evaluations from both students and the institution on three separate occasions.

Provided excellent table service to guests, ensuring a positive dining experience. Managed orders, served food and beverages, and handled customer inquiries.

Completed a program in Graphic Design, focusing on visual communication principles and design software applications. Gained practical skills in creating various design projects.

Pursued a Bachelor of Design in Fashion and Technology, acquiring knowledge in fashion design, textile science, and technological applications in the fashion industry. Developed skills in design conceptualization and production.

Studied Fashion Design, focusing on fundamental design principles and garment construction. Developed foundational skills in fashion illustration and pattern making.

Completed the Zendesk for Customer Service Agents Training Course, gaining proficiency in using Zendesk for efficient customer service operations. Learned best practices for ticket management and customer interaction.

Completed the Essentials of SaaS Business course, acquiring foundational knowledge of Software as a Service business models. Gained insights into SaaS operations and industry trends.

Obtained the Teaching English as a Foreign Language Certification, focusing on methodologies for teaching English to non-native speakers. Developed skills in lesson planning and classroom management.

Earned a TEFL Certificate, demonstrating proficiency in teaching English as a foreign language. Acquired practical skills for instructing diverse student groups.

Undertook part-time studies in Intro to Bookkeeping, learning fundamental accounting principles and practices. Gained basic skills in financial record-keeping.