CYChelsea Yulo
@chelseayulo
Dedicated customer service representative with a background in hospitality.
PhilippinesWhat I'm looking for
My name is Chelsea Villasín Yulo, and I am a dedicated professional with a strong background in customer service and hospitality. With experience as a Food Server and Front of House Captain at Shakey’s Pizza, I honed my skills in providing exceptional service and building rapport with guests. My role involved maintaining high standards and training new staff, which helped me develop leadership qualities and a commitment to excellence.
In addition to my hospitality experience, I served as a Barangay Health Worker, where I assisted in community health initiatives and maintained patient records. My role during the Covid-19 outbreak involved supporting contact tracers and ensuring public health safety. I also worked as a Customer Service Representative at Teleperformance, where I managed customer inquiries and resolved complaints efficiently. I am passionate about continuous learning and development, and I strive to bring my best to every role I undertake.
Experience
Work history, roles, and key accomplishments
Barangay Health Worker (BHW)
Barangay Maytunas Health Center
Jun 2017 - Present (8 years)
Assisted in conducting surveys, maintained patient records, and performed monitoring and reporting tasks. Maintained good public relations and assisted contact tracers during the Covid-19 outbreak.
Food Server and Front of House Captain
Shakey's Pizza
Jan 2011 - Present (14 years 5 months)
Served guests with high-quality food and built rapport to enhance their dining experience. As a Front of House Captain, maintained food server standards and trained staff for their development.
Customer Service Representative
Teleperformance
Handled incoming customer inquiries through various communication channels, including inbound and outbound calls. Provided accurate and timely information to customers and resolved complaints, escalating complex issues as needed.
Education
Degrees, certifications, and relevant coursework
Eulogio Rodriguez Elementary School
Primary Education, General Studies
Completed primary education at Eulogio Rodriguez Elementary School.
San Felipe Neri Parochial School
Primary Education, General Studies
Completed primary education at San Felipe Neri Parochial School.
San Felipe Neri Parochial School
Secondary Education, General Studies
Completed secondary education at San Felipe Neri Parochial School.
Dominican College
Bachelor of Science, Hotel and Restaurant Management
Pursued a Bachelor of Science in Hotel and Restaurant Management. Completed three years of college.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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