Chelsea Whitaker

Received emergency and non-emergency requests, assigning the closest appropriate unit and monitoring ambulance coverage to maintain optimal response times. Assessed patient conditions to determine the correct response level using computer-aided dispatch and strong decision-making.

Coordinated smooth movement of high-value cargo in and out of North America and resolved cargo movement issues. Troubleshot problems involving customs, logistical, and technical challenges to keep shipments moving.

Managed courier operations within VCU Health by answering inbound calls and dispatching drivers for pickups and deliveries. Monitored routes and driver status to prioritize work, provided order and traffic updates, and cross-trained across routes for backup coverage.

Provided oversight to a team of 20-50 drivers, including onboarding and coaching on proper package handling. Planned efficient routes, supported drivers on route, and worked with the fleet manager to run equipment diagnostics and identify maintenance needs.

Delivered excellent customer service and trained new servers on protocol, earning recognition as the top paid server. Oversaw coordination of food delivery, actively listened to customer needs, and resolved complaints by routing concerns to the appropriate individuals.

Improved the return process by providing feedback that increased the number of orders handled daily. Evaluated returned items for resale eligibility while following strict safety, quality, and fulfillment standards and organizing resalable vs. non-resalable inventory.

Completed some college coursework at Old Dominion University from 2014 to 2015; no major or degree was specified.

Grade: 3.5 GPA

Earned a High School Diploma at Riverbend High School, graduating in 2013. Reported a 3.5 GPA.