Open to opportunities

Victoria Pounds

@victoriapounds

Detail-oriented administrative professional delivering reliable support, customer service, and coordination across fast-paced teams.

United States

Message

What I'm looking for

I’m looking for an administrative role where I can apply my detail-oriented support, customer service, and coordination skills to improve internal operations—bringing reliable communication, leadership, and efficient workflow management to a team.

I’m an administrative professional with a strong track record of managing details, staying efficient under pressure, and supporting teams through clear communication. In my administrative roles, I handled phones and guest support, maintained lists and inventory, managed calendars, added employees to PDR/TPA databases, and supported third-party administrator credentialing for insurance claims.

I also bring leadership and operational coordination skills from fast-paced, people-focused work. As a Dispatcher / Emergency Medical Technician, I coordinated emergency and non-emergency calls, prioritized field crew response, maintained thorough patient data records, and advocated for patients while working closely with facility teams and Advanced Life Support. I’ve also supported store operations as a Team Leader and Assistant Manager, using business analytics and merchandising execution to improve results.

Experience

Work history, roles, and key accomplishments

Team Leader

Tractor Supply Co.

Coordinated team communications on job functions and responsibilities while executing opening/closing procedures. Organized and prioritized daily workflow using company tools to maintain efficient operations.

Crew Management Leadership Prioritization Customer Service Organizational Skills

School Bus Driver

Loudoun County Public Schools

Transported students to and from school while maintaining strong attention to safety and required certifications. Applied reliable leadership and communication to support daily operations.

Student Transportation Safety Compliance Leadership Communication Customer Service Record keeping Time Management

Receptionist

Loudoun County Planning And Zoning

Directed citizens to the appropriate planning and zoning officials and accurately routed phone calls. Scanned and archived documents into computer records while supporting additional computer-based tasks for team members.

Front Desk Reception Routing Document Scanning Records Management Administrative Support Communication Microsoft Office

Dispatcher / EMT

Physicians Transport Service

Coordinated emergency and non-emergency calls, scheduling, and field crew response with facilities, dispatch, and Advanced Life Support. Resolved insurance coverage and billing issues while maintaining thorough patient data records and supporting patient advocacy and education.

EMT Support Patient Advocacy Insurance Verification Crew Scheduling Medical Records Communication

Service Advisor

Virginia Tractor

Provided customer support via phone, email, and in-person interactions, handling policies, invoices, warranties, and billing documentation. Managed incoming and outgoing mail and supported accurate processing of statements and checks.

Customer Service Billing Support Invoicing document preparation Email Support Record Management

Administrative Assistant

Paul Davis Restoration

Managed front-desk reception tasks including answering phones, welcoming guests, and maintaining kitchen and bathroom inventory and upkeep. Supported scheduling and credentialing for third-party administrators and assisted accounting with accounts receivable/payable and data entry.

Administrative Support Reception Scheduling Inventory Management Data Entry Accounts Receivable Accounts Payable Third Party Administration Customer Service

Assistant Manager

OshKosh B'Gosh

Assisted the store manager with customer engagement, operational execution, people management, and merchandising. Used business analytics to improve store performance and supported promotional planning, markdowns, and product planning.

Retail Operations People Management Merchandising Customer Engagement Business Analytics Product Planning Cash Handling