Open to opportunities

Chelsea Dillon

@chelseadillon

Message

Detail-oriented office manager with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am an experienced office manager with a strong background in administrative support and quality control. My career has been marked by my ability to supervise teams effectively, ensuring adherence to quality standards and deadlines. I have a proven track record of investigating and resolving customer complaints, which has honed my interpersonal skills and ability to communicate effectively with diverse clientele.

Throughout my career, I have managed various office functions, from preparing work schedules to maintaining inventory levels. My experience as a Quality Control Inspector has equipped me with the analytical skills necessary to conduct thorough inspections and recommend corrective actions based on data analysis. I take pride in my attention to detail and my commitment to maintaining high standards in all aspects of my work.

Experience

Work history, roles, and key accomplishments

Office Manager

Hiawatha Fasteners

Mar 2024 - Present (1 year 3 months)

Supervised administrative and customer service employees, ensuring adherence to quality standards and deadlines. Investigated and resolved customer complaints, and answered questions regarding policies and procedures.

Team Leadership Customer Service Quality Assurance Administrative Support Microsoft Office Inventory Management Scheduling Data Entry Problem Solving Communication

Quality Control Inspector

TechUSA

Apr 2023 - Present (2 years 2 months)

Conducted routine and non-routine analyses of in-process materials, raw materials, and finished goods. Interpreted test results, compared them to specifications, and made recommendations for data release.

Quality Control Data Analysis Root Cause Analysis Quality Assurance Testing Problem Solving

Image Processor

Paper Alternative Solutions

Aug 2021 - Present (3 years 10 months)

Maintained and updated filing, inventory, mailing, and database systems. Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.

Data Entry Document Management Sorting Mail Database Management Communication

Quality Control Technician

Pelco Electrical Components

May 2020 - Present (5 years 1 month)

Received and inspected raw materials, and performed visual inspections of finished products. Identified quality problems, researched root causes, and recommended corrective actions.

Quality Control Root Cause Analysis Quality Assurance Problem Solving Manufacturing Processes Quality

Product Technician

Knowles

May 2017 - Present (8 years 1 month)

Monitored inventory levels and requisitioned or purchased supplies as needed. Operated office machines, such as photocopiers, scanners, and personal computers.

Inventory Management Supply Chain Data Entry Administrative Support Procurement

Assistant Store Manager

Dunkin'

Apr 2016 - Present (9 years 2 months)

Prepared and issued work schedules, deadlines, and duty assignments for staff. Reviewed records or reports pertaining to activities such as production and payroll.

Team Leadership Scheduling Performance Monitoring Customer Service Inventory Management Training Sales Problem Solving

Owner/Manager

Dillon Property Management

Mar 2011 - Present (14 years 3 months)

Managed all aspects of property operations, including tenant relations and maintenance oversight. Handled financial records and ensured compliance with property regulations.

Property Management Financial Management Customer Service Negotiation Problem Solving Business Operations

Education

Degrees, certifications, and relevant coursework

Pensacola Christian Academy

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.