Open to opportunities

Abdul Rakeeb

@abdulrakeeb

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Experienced logistics professional with a focus on customer service excellence.

Sri Lanka

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth, in a company that values teamwork and customer satisfaction.

I am a dedicated logistics professional with extensive experience in customer service and operations management. Over the years, I have developed a strong skill set in export and import operations, documentation, and data management. My journey began as an Operations Assistant, where I honed my abilities in documentation and customer relationship management, leading to my current role as Team Leader in Customer Service at Fits Express|UPS Sri Lanka.

Throughout my career, I have been recognized for my commitment to delivering exceptional customer experiences. I have received multiple awards, including the UPS Customer Experience Hero and Outstanding Performance Award for consistently exceeding performance expectations. My ability to analyze complex logistics issues and implement effective solutions has contributed to improved operational efficiency and customer satisfaction.

I am passionate about fostering strong relationships with customers and collaborating with cross-functional teams to optimize logistics operations. My leadership skills have allowed me to mentor and train team members, ensuring high levels of service and operational excellence. I am excited to continue growing in the logistics field and contributing to a team that values customer satisfaction and operational success.

Experience

Work history, roles, and key accomplishments

Current

Team Leader - Customer Service

Current

Fits Express|UPS Sri Lanka

Jan 2025 - Present (5 months)

Led a team of 5 logistics customer service representatives, ensuring high levels of customer satisfaction and operational efficiency. Proactively addressed customer inquiries, resolved complex logistics issues, and collaborated with cross-functional teams to optimize operations. Trained and mentored team members in customer interaction techniques and operational procedures.

Leadership Customer Service Team Management Logistics Problem Solving Mentoring Customer Relationship Management

Logistics Solution Executive

Fits Express|UPS Sri Lanka

Oct 2023 - Present (1 year 8 months)

Provided shipment quotes and responded to customer inquiries via multiple channels in a timely and professional manner. Efficiently resolved customer issues and complaints, providing accurate product and service information while maintaining detailed records of customer interactions.

Customer Service Logistics Customer Relationship Management Problem Solving Communication Skills Data Entry

Export Operations Executive

Fits Express|UPS Sri Lanka

Sep 2021 - Present (3 years 9 months)

Responsible for export documentation, coordinating general warehouse operations, and performing day-to-day shipment exportation activities under customs regulations. Managed export invoices, accurately entered data into the company portal, and handled daily credit control receipting and customer outstanding follow-ups.

Export Operations Customs Regulations Data Entry Inventory Management Microsoft Office

Operations Assistant

Capitol Overseas Courier Service Pvt Ltd

Dec 2019 - Present (5 years 6 months)

Managed import and export documentation, fostering strong relationships with local and international customers to enhance service delivery. Handled local and international shipment deliveries, accurately entering and updating data in company databases, and managing airline bookings and invoices.

Documentation Customer Relationship Management Data Entry Data Analysis

Education

Degrees, certifications, and relevant coursework

Zahira College, Colombo

Ordinary Level, General Studies

Activities and societies: Assistant Secretary of School Inter House 2019, Coordinator of Islamic Society 2018 - 2019, Coordinator of Arabic Society 2019, Member of Media Society 2018 - 2019

Completed Ordinary Level examinations at Zahira College, Colombo in 2016. This foundational education provided a broad understanding across various subjects.

Zahira College, Colombo

Advanced Level, General Studies

Activities and societies: Assistant Secretary of School Inter House 2019, Coordinator of Islamic Society 2018 - 2019, Coordinator of Arabic Society 2019, Member of Media Society 2018 - 2019

Completed Advanced Level examinations at Zahira College, Colombo in 2019. This advanced study built upon the Ordinary Level foundation, preparing for further professional qualifications.

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Certificate, Web Application Development

Obtained a Certificate in WEB APPLICATION DEVELOPMENT in 2017. This program focused on fundamental concepts and practical skills in web application creation.

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Certificate, English Language

Completed a Certificate in English Language in 2017. This certification enhanced language proficiency for professional and personal communication.

RH Training and Development

Certificate, Customer Service

Undertook a Certificate in Customer Service Comprehensive Programme at RH Training and Development. This program provided in-depth training on customer service best practices.