Cheezy Wayz

I am a dedicated and results-driven customer service professional with extensive experience in remote support. My background includes providing exceptional service in high-pressure environments, where I have honed my skills in resolving complex issues and building lasting client relationships. I am adept at delivering personalized solutions that enhance the customer experience and foster loyalty.

In my recent role as a Customer Service Representative at Teleperformance for Monzo, I successfully managed customer queries related to accounts, loans, and credit cards. I handled sensitive issues such as fraud and identity theft with tact and efficiency, achieving a customer satisfaction rating of 4.8. My ability to multitask and maintain accuracy in customer accounts has been instrumental in my success in this fast-paced environment.

With a strong foundation in customer support and problem-solving, I am ready to bring my skills to a dynamic remote team. I am committed to achieving and surpassing service targets while ensuring a positive experience for every customer.