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Chedli Daldoul

@chedlidaldoul1

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Contract management leader driving process improvements, cost recovery, and cross-functional collaboration.

Portugal

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What I'm looking for

I seek a role where I can lead contract and service operations, drive process improvements, recover costs, and collaborate cross-functionally for measurable impact.

I am a contract management leader with hands-on experience managing teams and full contract lifecycles across service agreements and asset portfolios. I have led a team of seven, tracked contract performance and order-to-cash processes, and resolved financial and technical claims through cross-functional coordination.

My background includes uncovering €800K in non-billed maintenance events, managing 582 assets and 200 service contracts, and implementing process changes that reduced backlog, shipping expenses, and waste. I combine strong analytical skills with practical ERP and data tools to improve preventive maintenance planning and contract compliance.

I communicate effectively with finance, sales, legal and engineering stakeholders and focus on driving measurable operational improvements, cost recovery, and scalable processes. I am committed to continuous learning and applying data-driven methods to contract and service management challenges.

Experience

Work history, roles, and key accomplishments

Contract Management Team Leader

INNIO Jenbacher

Feb 2023 - Dec 2024 (1 year 10 months)

Led and managed a team of seven contract management professionals, established and reported on contract performance and overhaul milestones, and liaised with finance, sales, legal, and engineering to resolve financial and technical claims.

Contract Lifecycle Management Team Leadership Cross Functional Collaboration Order To Cash Process Improvement Data Analysis Stakeholder Management

Contract Management Coordinator

INNIO Jenbacher

Mar 2022 - Jan 2023 (10 months)

Supported global contract operations, managed workload distribution and incident resolution, and implemented strategies that reduced backlog and shipping expenses while improving preventive maintenance planning.

Contract Management Process Improvement Training Shipping Cost Reduction

Contract Management Specialist

INNIO Jenbacher

Jul 2020 - Feb 2022 (1 year 7 months)

Managed lifecycle for 582 assets and 200 service contracts, coordinated preventive maintenance and spare parts fulfillment, and uncovered €800K in non-billed maintenance events by closing process gaps.

Contract Management Asset Management Order Management Data Analysis

Contract Management Intern

INNIO Jenbacher

Mar 2019 - Jul 2020 (1 year 4 months)

Monitored and reviewed preventive maintenance planning in ERP, fulfilled orders into ERP, and facilitated scheduling according to service contract scopes.

ERP order fulfillment Scheduling Contract Administration Attention To Detail

Information Technology Support Analyst

DXC Technology

May 2018 - Nov 2018 (6 months)

Provided technical support to users via phone, email, and chat, diagnosing and resolving hardware, software, and network issues to maintain operational continuity.

Technical Support Troubleshooting Customer Support Ticketing Systems Communication Remote Support