Cátia MIGÕES
@ctiamiges
I lead B2B customer service operations, improving cash flow, delivery performance, and process reliability.
PortugalWhat I'm looking for
At CTR (Hayco Group), I lead B2B customer service operations and a team of four, turning service and financial disruption into measurable results. I reduced outstanding customer debt from approximately €600K to €100K in two weeks, achieved full weekly debt closure within 10 weeks, and reduced operational backlog from approximately €4M to €400K in three months.
I've built my career across customer operations, supply chain coordination, quality, and digital experience at CTR and Vodafone. I use KPI analysis, Lean Six Sigma, forecasting, SOPs, QA, and cross-functional routines to improve customer outcomes, operational control, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Manager (B2B)
CTR (Hayco Group)
Mar 2024 - Present (2 years 5 months)
Lead and develop a team of 4 Customer Service Assistants, fostering accountability and continuous improvement. Reduced outstanding customer debt from ~€600K to €100K within two weeks and operational backlog from ~€4M to €400K in three months.
Education
Degrees, certifications, and relevant coursework
Escola Profissional de Salvaterra de Magos
Level III, Accounting
Completed an Accounting Course at Level III, gaining foundational knowledge in accounting principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
Skills
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