Raniery Lopes
@ranierylopes
I safeguard BMW manufacturing systems through production monitoring, incident resolution, and international releases.
PortugalWhat I'm looking for
At Critical TechWorks, I safeguard six mission-critical BMW Group manufacturing applications, handling 2,481 incidents year-to-date with a 97.5% second-line resolution rate. I use Kibana, Grafana, and Kafka to detect anomalies, diagnose issues, and keep production operations running.
I've led and supported international releases across Germany, the United Kingdom, Hungary, and Mexico, including bilingual key-user training. My experience also includes 4me workflow automation, service-management implementations, and financial process improvements that reduced backlog by 80% and frozen assets by 50%.
Experience
Work history, roles, and key accomplishments
Operations Engineer
Critical TechWorks
Oct 2023 - Present (2 years 11 months)
Monitored six mission-critical production applications for BMW Group's manufacturing operations, handling 2,481 incidents year-to-date with a 97.5% second-line resolution rate. Led 8 international releases and go-lives across multiple countries and delivered bilingual training to 65 users.
Continuous Improvement | Service Management Application Specialist
GKN Automotive
Mar 2022 - Aug 2023 (1 year 5 months)
Designed and implemented automation rules within the 4me Service Management platform, reducing manual effort and streamlining processes. Built customized workflows supporting service management delivery across 5 global teams.
Financial Controller
Sonae Capital
May 2021 - Jan 2022 (8 months)
Managed financial analysis, budgeting, and cost control for hotel and fitness operations. Implemented internal controls and revenue management strategies to support organizational financial goals.
Corporate Client Support
Vodafone Business
Oct 2019 - Nov 2020 (1 year 1 month)
Managed a corporate client portfolio across the full business cycle, from contract negotiation to troubleshooting, aligning product fit to client needs.
Manager
McDonald's
Sep 2018 - Sep 2019 (1 year)
Managed full restaurant operations, including team leadership, staff training, resource planning, sales reporting, and cash-flow oversight.
Financial Controller
PDG Incorporadora e Construtora
Aug 2014 - Oct 2017 (3 years 2 months)
Coordinated national-level project tracking and KPI follow-up, reducing advance-payment backlog by 80% and frozen assets by 50% (€22M to €11M). Managed balance sheet and budget follow-up using SAP (MM, FI).
Senior Billing Analyst
Cadmus Soluções em TI
Feb 2014 - Aug 2014 (6 months)
Managed client billing, contract administration, cash-flow projection, and bank reconciliation.
Senior Billing Analyst
ManpowerGroup
Nov 2011 - Feb 2014 (2 years 3 months)
Managed billing for large contracts, payroll conference, and client negotiations, using TOTVS RM.
Billing Assistant
Enthal Engenharia
Jun 2010 - Nov 2011 (1 year 5 months)
Managed company billing, budget control, and contract administration for engineering projects.
Procurement and Financial Assistant
Hochtief
Apr 2007 - Dec 2009 (2 years 8 months)
Managed telecommunications contracts, budgeting, and procurement; processed invoices using SAP (MM, FI, CO).
Education
Degrees, certifications, and relevant coursework
Instituto Politécnico do Porto
Attended Instituto Politécnico do Porto in Porto, Portugal.
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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