Chawanangwa Kondowe

I am a results-driven Business Administration (Marketing) graduate from the Malawi University of Business and Applied Sciences (MUBAS), with a strong foundation in product governance, fraud prevention, customer experience, and risk management. My academic journey has equipped me with the skills to analyze customer insights, monitor compliance, and optimize system processes, all aimed at enhancing operational efficiency. I pride myself on being a proactive team player with a customer-first mindset, excellent communication skills, and the ability to thrive under pressure.

In my professional experience, I have successfully developed and implemented customer acquisition and retention strategies as a Sales Agent at Nico Life Insurance Company. My role involved managing customer risk profiling and maintaining accurate records of client transactions, which significantly improved operational transparency. Additionally, my tenure as a Distributor’s Sales Representative and Brand Ambassador at Airtel Malawi allowed me to spearhead product distribution strategies, conduct market research, and collaborate with stakeholders to implement effective fraud prevention measures.

Recognized for my outstanding performance, I have contributed to significant sales growth and improved customer retention rates. I am eager to leverage my academic knowledge and professional experience to drive innovation and process improvements at Airtel Malawi Plc.