Chastity Friedrich
@chastityfriedrich
Remote client services and account management professional driving client satisfaction and retention.
United StatesWhat I'm looking for
I am a remote client services and account management professional with over 10 years of experience managing client onboarding, retention, and cross-functional coordination. I consistently exceed KPIs for client satisfaction and upsell opportunities while leveraging CRM platforms, project coordination, and digital communication tools.
I have led and coached remote teams, conducted quality assurance and sales analysis, and streamlined workflows to improve efficiency and client outcomes. Currently completing a BA in Marketing, I bring strong business operations, communication, and time-management skills to roles focused on client success and account growth.
Experience
Work history, roles, and key accomplishments
Inbound Sales Representative
Terminix
Apr 2025 - Present (5 months)
Handles inbound calls for pest control services, schedules inspections and service plans, and enters customer data while meeting sales and service goals in a remote role.
Remote Client Services
Various Companies
Jan 2020 - Present (5 years 8 months)
Managed client accounts from onboarding through retention, coordinated cross-functional issue resolution, and consistently exceeded KPIs for satisfaction, retention, and upsell opportunities.
Sales Manager
Unitel Marketing LLC
Aug 2020 - Oct 2022 (2 years 2 months)
Led a remote multi-account team with training and coaching, conducted quality assurance and sales analysis, and streamlined workflows to improve efficiency and client satisfaction.
Game Advisor
GameStop
Sep 2011 - Nov 2015 (4 years 2 months)
Provided personalized product recommendations, drove pre-order sales, promoted store programs, and maintained an organized retail environment to boost engagement and loyalty.
Education
Degrees, certifications, and relevant coursework
SUStrayer University
Bachelor of Arts, Marketing
2025 -
Currently completing a Bachelor of Arts in Marketing through Strayer University's remote program, expected graduation March 2025.
SUStrayer University
Associate, Business
2019 - 2019
Completed an Associate degree in Business at Strayer University's Jacksonville campus in May 2019.
Florida Department of Education
High School Diploma, General Education
2010 - 2010
High School Diploma awarded through the Florida Department of Education in August 2010.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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