CSchastine salvador
@chastinesalvador
Detail-oriented virtual assistant with expertise in FBA and customer service.
PhilippinesWhat I'm looking for
I am a persistent and organized virtual assistant with over 2 years of experience as an FBA Reimbursement Specialist and 7 years in customer service. My expertise lies in maximizing client recoveries through efficient management of FBA reimbursements, where I achieved a remarkable 95% success rate. I pride myself on my ability to streamline processes, reducing case resolution time by 30%, and maintaining a thorough understanding of Amazon policies and procedures.
In my previous roles as an Assistant Restaurant Manager, I honed my skills in team leadership and customer satisfaction. I successfully trained and developed new team members, coordinated staff schedules, and implemented strategies that significantly enhanced customer experiences. My commitment to operational excellence has consistently resulted in high customer satisfaction ratings, proving my ability to thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
FBA Reimbursement Specialist / Case Manager
Getida
Jan 2023 - Mar 2025 (2 years 2 months)
Expertly managed FBA reimbursements, maximizing client recoveries and resolving complex cases with a 95% success rate. Streamlined processes, reducing case resolution time by 30%, and maintained up-to-date knowledge of Amazon policies. Evaluated correspondence from Amazon Support and provided accurate responses.
Assistant Restaurant Manager
Tim Hortons
Jan 2019 - Oct 2020 (1 year 9 months)
Supported the Restaurant Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members. Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence. Trained and developed new team members in alignment with company's service standards and objectives.
Assistant Restaurant Manager
Jollibee
May 2013 - Jan 2018 (4 years 8 months)
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service. Managed inventory effectively, reducing waste by 15% annually, and implemented strategies to increase revenue. Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements, achieving a 95% customer satisfaction rating.
Education
Degrees, certifications, and relevant coursework
LULyceum of the Philippines University
Bachelor's Degree, Cruise Line Operations in Hotel Services
Completed a Bachelor's degree focusing on the operational aspects of hotel services within the cruise line industry. Gained knowledge in hospitality management and service delivery relevant to the cruise sector.
Availability
Location
PhilippinesAuthorized to work in
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