Nina Carmela User

Helped colleagues to set up the store and managed inquiries on the Facebook page. Scheduled customer orders and communicated details to the Cake artist for accurate execution.

Sorted and distributed correspondence promptly while managing Frozen accounts and overseeing daily operations. Ensured information accuracy by creating and updating records, and implemented cost control and supply chain management practices.

Collaborated closely with restaurant managers to immediately address concerns and support service excellence. Implemented dynamic operational working procedures and ensured safe working practices for all building occupants and visitors.

Undertook training in food and beverage services, covering operational procedures and customer service within the hospitality industry. Gained practical skills relevant to the hospitality sector.

Completed an Associate degree focusing on principles and practices of effective customer service and communication strategies. Developed skills in handling customer inquiries and providing administrative support.