Faith User

Oversaw e-commerce activities, primarily on Amazon, to ensure effective product listings, competitive pricing, and proper inventory management. Managed smooth shipping logistics to optimize customer satisfaction and operational efficiency.

Managed the redemption of gift cards and the process of buying products, enabling customers to utilize their prepaid gift cards for shopping. Ensured the balance on the card was accurately deducted from the total cost of purchases.

Assisted executive leadership by upholding stringent quality control and data management standards. Monitored agent calls for adherence to established standards, performed audits, and managed data collection, analysis, and scraping to inform decision-making.

Supervised digital marketing strategies, ensuring virtual assistants aligned with company goals and supported campaigns across various online platforms. Provided essential tools, training, and performance evaluations to maintain high quality and efficiency.

Enhanced workforce operations to significantly increase efficiency and productivity. Key responsibilities included monitoring performance, managing schedules, analyzing workload trends, and proposing strategic staffing changes.

Managed diverse administrative tasks to ensure the smooth daily operations of the office. This included preparing comprehensive reports, accurately entering data, and efficiently handling emails, phone calls, and memos.

Supported the recruitment and hiring processes within the organization. Responsibilities included sourcing, screening, and engaging candidates for open positions, ensuring the attraction and hiring of qualified talent.

Managed e-commerce platforms, processing orders, updating product listings, and overseeing pricing and promotions. Responded to customer inquiries to ensure a positive shopping experience and developed digital marketing strategies for social media, email, SEO, and paid advertising.

Supervised and trained front-of-house staff to guarantee outstanding customer service, safety, and a positive work atmosphere. Addressed customer concerns, resolved complaints, and ensured a fantastic dining experience while assisting with inventory management and maintaining cleanliness.

Handled customer interactions via calls, emails, and chats to address billing, account, service, and technical concerns. Provided information on services, promotions, and products to aid decision-making, assisted with account updates, orders, and subscriptions, and escalated complex issues when necessary.

Provided comprehensive administrative support by scheduling appointments, managing calendars, and preparing legal documents. Communicated effectively with clients and meticulously organized case files and confidential records.

Provides students with essential leadership skills tailored for the hospitality industry. It encompasses various areas such as hotel operations, restaurant management, food services, customer service, marketing, and business. Students gain the knowledge to effectively manage operations, staff, and enhance customer experiences in hotels, resorts, and restaurants.

The program focuses on building leadership skills in the hospitality and aviation sectors, including hotel operations, restaurant management, food services, customer service, marketing, and business practices. Students acquire hands-on experience by managing operations in airports, airlines, and aviation-related businesses, all while upholding high service standards.

A degree program designed to prepare students for a career as registered nurses (RNs) by blending classroom instruction with hands-on clinical experience. It provides students with the necessary skills to deliver high- quality care in various healthcare environments and paves the way for advanced nursing positions and specializations.