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Charron Abston

@charronabston

Customer operations and order fulfillment professional at PepsiCo/Frito-Lay who supported national accounts and developed SAP reports and ordering tools.

United States

Message

At PepsiCo/Frito-Lay, I supported national accounts including Starbucks, McDonald’s, Sysco, and US Foods, resolving order, billing, delivery, and account issues. I worked with customers, carriers, Distribution Centers, and Account Sales Managers to address service exceptions.

I also supported customer onboarding, product launches, and brand transitions. I developed SAP reports, ordering tools, workflow guidance, and training materials for cross-functional teams, and received PepsiCo’s Five-Star Award.

At DYNAMIC ACCESS, I coordinated time-sensitive vascular-access service requests for hospitals and healthcare facilities across U.S. time zones. I tracked requests through completion and helped resolve scheduling conflicts and complex escalations.

My experience also includes dispatch, consumer relations, and access management. At BRILLIO/CAPITAL ONE, I processed application-access requests using Access Central, SailPoint, and Salesforce while maintaining audit-ready records and monitoring SLA compliance.

Experience

Work history, roles, and key accomplishments

Clinical Dispatcher

Dynamic Access

Jan 2023 - Jun 2026 (3 years 5 months)

Coordinated high-volume, time-sensitive vascular-access service requests for hospitals and healthcare facilities across multiple U.S. time zones. Communicated with facility contacts, field clinicians, and regional leadership to resolve scheduling conflicts and support timely service completion.

Dispatch Time Sensitive Task Coordination Communication Skills Documentation Escalation Resolution

Senior Dispatcher - Central Monitoring Station

Smith Thompson Security

Mar 2015 - May 2022 (7 years 2 months)

Handled high-priority alarm and service interactions, assessed urgent situations, and communicated with customers and field personnel in a 24/7 monitoring environment. Scheduled work orders, routed service tickets, and coached dispatch colleagues on customer communication and standard workflows.

Dispatch Alarm Monitoring Work Order Management Client Communication Coaching

Access Management Analyst/Provisioner

Brillio/Capital One

Sep 2014 - Mar 2015 (6 months)

Managed the end-to-end lifecycle of high-volume digital service tickets and application-access work orders across complex corporate structures. Monitored strict Service Level Agreements (SLAs) and utilized enterprise-level service systems to process user permissions while maintaining audit-ready data logs.

Access Management Sailpoint Salesforce SLA Compliance Data Accuracy SOX Compliance

Consumer Relations Representative

Kelly Services/Frito-Lay

Feb 2012 - Sep 2014 (2 years 7 months)

Resolved high-volume consumer inquiries and escalated complaints through phone and written communication, documenting interactions and appropriate follow-up. Identified product and service trends and shared case information with cross-functional partners.

Consumer Relations Complaint Resolution Documentation Trend Analysis

Customer Development Representative/SAP Subject Matter Expert

PepsiCo/Frito-Lay

Feb 2005 - Jun 2011 (6 years 4 months)

Supported national accounts including Starbucks, McDonald’s, Sysco, and US Foods, resolving order, billing, delivery, and account issues. Served as a liaison between customers, carriers, distribution centers, and account sales managers, and developed SAP reports and training tools.

SAP EDI Customer Development Order Management Reporting Training and Development Cross Functional Collaboration