charmaine scott

Consistently exceeded daily, weekly and monthly sales quotas, achieving over 100% monthly revenue growth and top 10% department performance. Processed loan applications, educated clients on loan products, and collaborated with management to increase loan volume.

Handled inbound call transfers to sell approved vacation packages while maintaining sales and conversion quotas. Ensured client expectations were met and exceeded throughout the sales process.

Drove revenue growth by exceeding sales quotas through high-volume outbound and inbound calling, selling mailing, shipping, and logistics benefits. Cultivated strong client relationships and collaborated with internal teams to resolve escalations.

Provided round-the-clock care for seriously ill parents who have since passed.

Managed catering operations with annual sales volume of $2 million, directing 75-100 employees and growing catering sales 15-30% consecutively. Developed the catering department including computer system setup, sales calls, menu rewriting, training, and vendor sourcing.

Managed kitchen and bar personnel, ensuring adequate staffing and educating staff on policies. Reduced food, liquor, and supply costs significantly while maintaining consistent 27% food and 19% liquor costs through inventory control.

Administered training and development for over 75 employees while serving as a project management change agent. Developed and implemented corporate project management methodology and monitored process controls to manage project scope, risk, and issues.

Associate of Applied Science in Culinary Arts from the Art Institute of Houston.

Bachelor of Science in Business Economics from Florida A & M University.