Open to opportunities

Charlotte Smith

@charlottesmith1

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Experienced animal care and customer service professional transitioning into administration.

United Kingdom

Message

What I'm looking for

I am seeking a role that allows me to leverage my administrative skills in a supportive environment focused on animal welfare.

I am an experienced animal care and customer service professional with a strong background in managing client communications and administrative support within the veterinary and pet insurance sectors. My journey has been driven by a passion for animal welfare and a commitment to delivering outstanding client support. I thrive in high-pressure environments, where my attention to detail and organizational skills shine.

Currently, I work at Vets Now Emergency Ltd, where I handle incoming client inquiries, triage emergency cases, and manage insurance claims. My role involves providing first aid advice and supporting the veterinary team with examinations and diagnostics. Previously, I oversaw animal welfare operations at Carla Lane Animals in Need, where I coordinated training, managed staff schedules, and organized fundraising events. My diverse experience has equipped me with the skills necessary to excel in administrative roles.

Experience

Work history, roles, and key accomplishments

Current

Client Support Coordinator

Current

Vets Now Emergency Ltd

Nov 2022 - Present (2 years 7 months)

Currently managing client enquiries and triaging emergency cases at Vets Now. Responsibilities include handling insurance claims, providing first aid advice, and supporting the veterinary team with examinations and diagnostics.

Client Communication Insurance Claims Management Time Management Administrative Support Team Coordination

Animal Welfare Administrator

Carla Lane Animals in Need

Jan 2020 - Jan 2023 (3 years)

Oversaw animal welfare operations, managed staff schedules, and coordinated training at Carla Lane Animals in Need. Responsibilities included liaising with adopters, organizing fundraising events, and maintaining health records.

Fundraising

Administrative Coordinator

West Lancs Canine Centre

Nov 2014 - Jan 2020 (5 years 2 months)

Managed client consultations and administrative operations at West Lancs Canine Centre. Responsibilities included managing finances, course bookings, and supporting legal casework.

Consultation Administration Financial Management Legal Documentation

Education

Degrees, certifications, and relevant coursework

GCSE Qualifications

GCSE, General Education

Grade: IT (B), Catering (B), Science (B), Additional Science (C), English Language (C), English Literature (C), Maths (C)

Achieved GCSE qualifications in various subjects including IT, Catering, Science, English Language, English Literature, and Maths, demonstrating foundational knowledge and skills necessary for further education and professional development.