Open to opportunities

Bethan Davies

@bethandavies

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Result-driven professional with expertise in client management and support.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to leverage my client management skills in a supportive and collaborative environment, with opportunities for professional growth.

I am a result-driven individual with a personable and bubbly character, dedicated to building strong relationships with clients. My background in Health and Social Care, combined with my hands-on experience in various administrative and customer-facing roles, has equipped me with the skills necessary to excel in dynamic environments.

Throughout my career, I have successfully managed client accounts, handled complex inquiries, and provided exceptional support to ensure customer satisfaction. My time at Maypole Ltd as a Sales Office Administrator has honed my attention to detail and problem-solving abilities, allowing me to effectively process orders and resolve issues promptly. I am passionate about fostering positive relationships and am always eager to contribute to team success.

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Experience

Work history, roles, and key accomplishments

Current

Sales Office Administrator

Current

Maypole Ltd

Nov 2024 - Present (1 year)

Received sales calls, advising customers and sales agents with queries and handling complaints. Processed sales orders onto the system, ensuring accuracy and addressing any pricing issues with customers.

Sales Customer Service Order Processing Technical Support Logistics

Kennels and Cattery Assistant

Glen Acres Kennels and Cattery

Jul 2024 - Oct 2024 (3 months)

Provided urgent cover for a friend's business during staff sick leave. Managed daily operations and ensured continuity of care for animals.

Problem Solving

Freelance Farm Worker

Family Farms

Jan 2014 - Oct 2024 (10 years 9 months)

Worked on both my father's pig, sheep, and poultry farm, as well as my husband's dairy farm as needed. Contributed to various farm operations and animal care.

Pig Poultry Farming

Care Assistant Work Placement

At Home Care

Jul 2023 - Jul 2023 (0 months)

Completed over 100 hours of work placement and subsequent coursework for the module. Assisted with the daily care needs of a gentleman with Cerebral Palsy, alongside his existing home carer team.

Patient Care Team Collaboration Empathy

Palletforce Administrator

Chambers and Cook Freight

Nov 2018 - Jan 2020 (1 year 2 months)

Overhauled the driver paperwork system, providing training to ensure accurate documentation. This initiative significantly improved the company's performance on the Palletforce board.

System Implementation Training Recruitment Customer Service

Recruitment Consultant

Venn Group

May 2018 - Nov 2018 (6 months)

Handled end-to-end recruitment processes, ensuring smooth transactions from initial advert to job offer. Utilized social media for advertising job roles and attracting high-caliber legal candidates.

Recruitment Candidate Sourcing Social Media Marketing Negotiation

Customer Account Manager

White Logistics

Apr 2017 - May 2018 (1 year 1 month)

Managed 30-40 customer accounts, including two of the company's largest partners. Developed skills in upselling and cross-selling to promote haulage services.

Account Management Customer Service Upselling Cross Selling

Office Assistant

Westfields Property and Loans

Oct 2016 - Apr 2017 (6 months)

Streamlined the existing filing system for a large property portfolio and managed it on an ongoing basis. Arranged upcoming property inspections using a CRM system.

CRM Software Property Management Administrative Support

Receptionist & Administrative Assistant

Brewin Dolphin

Aug 2014 - Oct 2015 (1 year 2 months)

Provided general administrative support to Investment Managers and other office members. Joined the Marketing committee, helping to organize and improve the stand at the Royal Three Counties show 2015.

Administrative Support Marketing Event Planning Customer Service