Nicola Theodoulou

Currently a Client Care Advisor at Vets4Pets, I greet clients and their pets, manage prescriptions, and handle appointments. I also address email inquiries, transfer patient history files, and provide comfort to distressed clients.

I managed a busy hospital reception, processing clients and handling telephone inquiries. My responsibilities included encouraging financial contributions and maintaining PDSA paperwork.

I provided part-time support for a gentleman with learning disabilities, assisting with daily tasks like shopping and appointments. I also helped with paperwork and emails, contributing to his increased independence and full-time employment.

I utilized product knowledge and sales techniques to help clients visualize owning Crane's buildings, regularly contacting over 200 clients with tailored offers. My responsibilities included supporting other sales team members, sending sample packs, and conducting home visits for design advice.

I leveraged my extensive design and sales experience to create and sell dream bathrooms for clients. This involved providing detailed technical drawings and ensuring customer satisfaction.

After an intensive training course, I excelled as a kitchen and bedroom designer, creating designs for various visions and budgets. I regularly visited clients' properties to measure rooms, create scale drawings, and consistently exceeded targets.

I managed 5 members of staff, ensuring KPIs were met and exceeded, and handled disciplinary actions, rotas, and payroll. I also maintained regular correspondence with my area manager.

I progressed from a part-time sales assistant to Assistant Manager, managing 15 members of staff. I consistently impressed the Area Manager, demonstrating leadership and commitment to store progression.

I assisted Brides-to-be in selecting their perfect wedding dresses, often helping design bespoke dresses and even beading them myself. I was heavily involved in management, corresponding with international suppliers, seamstresses, and organizing trade exhibitions.

Completed secondary education at St. Anne's Catholic High School For Girls. Achieved qualifications equivalent to GCSEs.