At National Heritage Academies, I designed and executed a centralized talent placement system across 100+ operational units while directly managing a rotational workforce of 30+ specialists. Proactive workforce forecasting and regional relationship management helped reduce service vacancies by 50%.
I also created tailored onboarding frameworks and individualized entry schedules for new hires. A metrics-driven coaching model and collaborative feedback sessions supported a 100% retention rate for the remote delivery team.
At Sussman Education, I managed sales support operations and client services, coordinating with publishers and warehouse teams on custom institutional orders. I used NetSuite, Salesforce, and Excel to monitor procurement pipelines and support fulfillment.
Earlier, I developed virtual and hybrid learning programs, digital curriculum, and technology processes at schools including PrepNet Virtual Academy /NHA, Westfield Charter Academy /NHA, and Grand River Academy /NHA. I also taught middle school and elementary grades and served as a School Improvement Team Lead.

