Open to opportunities

Charlotte Boyer

@charlotteboyer

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Experienced Key Account Manager with a passion for client relationships.

France

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What I'm looking for

I am looking for a role that allows me to leverage my expertise in key account management while fostering strong client relationships and driving business growth.

With over 15 years of experience in commercial management, I have developed a strong expertise in key account management, particularly in BtoB and BtoC sectors. Currently, I serve as a Key Account Manager at Relais Colis, where I manage a portfolio of €20M in assets, focusing on strategic account development and client retention. My role involves defining and negotiating annual objectives and contract opportunities, ensuring that I leverage my understanding of client needs and market dynamics.

Throughout my career, I have demonstrated a commitment to building positive relationships and delivering tailored solutions. My previous positions, including Commercial Manager at Eficium and DB Schenker, have honed my skills in prospecting, negotiation, and CRM management. I thrive in dynamic environments and am driven by the desire to add value and inspire trust among clients and colleagues alike.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Relais Colis / Ciblex – Groupe Walden

Dec 2022 - Present (2 years 8 months)

Prospected, developed, and retained strategic key accounts in both B2B and B2C sectors across the national territory, managing a portfolio of 20M€ in assets. Defined and negotiated annual objectives, price increases, and contract opportunities with existing clients.

Key Account Management B2B Sales B2C Sales Negotiation Strategic Planning Portfolio Management Contract Management Client Relationship Management

Commercial Manager IDF Est

Eficium Propreté Paris – Groupe Eficium

Mar 2021 - Present (4 years 5 months)

Prospected, identified, and developed commercial opportunities and tenders in Eastern Paris. Presented and negotiated various solutions with relevant stakeholders (HRD, CEO, CFO, GSD, Purchasing Departments).

Sales Management Business Development CRM Client Relationship Management Negotiation Tender Management Commercial Strategy

Commercial Transport Route Manager

DB Schenker – Deutsche Bahn AG

Mar 2020 - Present (5 years 5 months)

Prospected (70%), developed, and monitored a 3M€ portfolio in the Centre-Nord 77 sector. Marketed the entire range of DB Schenker offers and services.

Sales Portfolio Management Logistics Sales Business Development

Key Account Manager

Arval – Groupe BNP Paribas

Nov 2019 - Present (5 years 9 months)

Managed, developed, and retained a 39M€ portfolio in the IDF sector. Conducted commercial relations and provided consulting, mastering key KPIs and client satisfaction.

Key Account Management Portfolio Management Client Relationship Management KPI Analysis Customer Satisfaction Consulting

Business Manager

Chronopost SA – Groupe La Poste

Jan 2016 - Present (9 years 7 months)

Managed business affairs for Chronopost SA. Focused on client relations and operational efficiency within the logistics sector.

Business Development Client Management Logistics Sales Support

Education

Degrees, certifications, and relevant coursework

ICD Business School Paris

Master 1 & Master 2, Management des réseaux commerciaux

2011 - 2013

Focused on advanced strategies in sales and business development, preparing for leadership roles in commercial networks. Gained expertise in managing complex client relationships and optimizing sales performance.

UPEM (Université Paris Est Marne la Vallée)

Licence Pro, Management des Organisations Commerciales

2010 - 2011

Acquired specialized knowledge in the management of commercial organizations. Developed skills in business operations, marketing, and sales management.