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@charlotteboyer
Experienced Key Account Manager with a passion for client relationships.
FranceWith over 15 years of experience in commercial management, I have developed a strong expertise in key account management, particularly in BtoB and BtoC sectors. Currently, I serve as a Key Account Manager at Relais Colis, where I manage a portfolio of €20M in assets, focusing on strategic account development and client retention. My role involves defining and negotiating annual objectives and contract opportunities, ensuring that I leverage my understanding of client needs and market dynamics.
Throughout my career, I have demonstrated a commitment to building positive relationships and delivering tailored solutions. My previous positions, including Commercial Manager at Eficium and DB Schenker, have honed my skills in prospecting, negotiation, and CRM management. I thrive in dynamic environments and am driven by the desire to add value and inspire trust among clients and colleagues alike.
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Work history, roles, and key accomplishments
Relais Colis / Ciblex – Groupe Walden
Dec 2022 - Present (2 years 11 months)
Prospected, developed, and retained strategic key accounts in both B2B and B2C sectors across the national territory, managing a portfolio of 20M€ in assets. Defined and negotiated annual objectives, price increases, and contract opportunities with existing clients.
Eficium Propreté Paris – Groupe Eficium
Mar 2021 - Present (4 years 8 months)
Prospected, identified, and developed commercial opportunities and tenders in Eastern Paris. Presented and negotiated various solutions with relevant stakeholders (HRD, CEO, CFO, GSD, Purchasing Departments).
DB Schenker – Deutsche Bahn AG
Mar 2020 - Present (5 years 8 months)
Prospected (70%), developed, and monitored a 3M€ portfolio in the Centre-Nord 77 sector. Marketed the entire range of DB Schenker offers and services.
Arval – Groupe BNP Paribas
Nov 2019 - Present (6 years)
Managed, developed, and retained a 39M€ portfolio in the IDF sector. Conducted commercial relations and provided consulting, mastering key KPIs and client satisfaction.
Chronopost SA – Groupe La Poste
Jan 2016 - Present (9 years 10 months)
Managed business affairs for Chronopost SA. Focused on client relations and operational efficiency within the logistics sector.
Degrees, certifications, and relevant coursework
Master 1 & Master 2, Management des réseaux commerciaux
2011 - 2013
Focused on advanced strategies in sales and business development, preparing for leadership roles in commercial networks. Gained expertise in managing complex client relationships and optimizing sales performance.
Licence Pro, Management des Organisations Commerciales
2010 - 2011
Acquired specialized knowledge in the management of commercial organizations. Developed skills in business operations, marketing, and sales management.
DUT, Techniques de Commercialisation
2008 - 2010
Gained foundational knowledge and practical skills in commercial techniques. Focused on sales, marketing, and business communication.
Software and tools used professionally
FranceYou can contact Charlotte and 90k+ other talented remote workers on Himalayas.
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