
Charles McManus
@charlesmcmanus
I build trusted customer relationships, resolve high-pressure issues, and coach teams to deliver dependable service.
What I'm looking for
I've built customer-facing relationships across 17 years in healthcare, 12 years of small-business ownership, and more than 25 years of professional instruction. I listen carefully, resolve conflicts, document interactions accurately, and communicate clearly when situations are stressful or complex.
At St. Raphael Hospital and Griffin Hospital, I supported patients, visitors, staff, and clinical teams during emergencies and sensitive incidents. As owner of Seven Star Martial Arts Academy, I managed customer relationships, enrollment, billing, scheduling, and programs while building lasting trust with students and families.
Experience
Work history, roles, and key accomplishments
Land Survey Crew Chief
N.O.K. Associates
Jan 2025 - Present (1 year 9 months)
Lead and coordinate daily operations for survey field crews, balancing personnel, equipment, project requirements, safety, and deadlines. Train and mentor crew members in surveying procedures, equipment operation, field documentation, safety practices, and quality standards.
Martial Arts Instructor
Tang Soo Do Mi Guk Kwan
Jan 2001 - Present (25 years 9 months)
Provided professional instruction and mentorship for over 25 years to students of varying ages and abilities. Evaluated performance and provided constructive feedback to improve skills and confidence.
Land Survey Field Crew Member
Nowakowski, O'Bymachow, Kane & Associates
Jan 2023 - Jan 2025 (2 years)
Supported successful completion of residential and commercial surveying projects by collecting accurate field measurements and maintaining detailed documentation. Located and marked property corners, monuments, easements, and utility locations to support accurate project development and construction.
Master / Senior Instructor
Tang Soo Do Mi Guk Kwan World Headquarters
Jan 2022 - Jan 2025 (3 years)
Selected by Grand Master leadership to teach at the organization's World Headquarters. Mentored instructors and senior students in teaching methodology, leadership development, communication, and professional conduct.
Hospital Security Officer
Griffin Hospital
Jan 2013 - Jan 2023 (10 years)
Provided professional security services in a fast-paced healthcare environment, responding to incidents and emergencies while maintaining composure. Collaborated with clinical staff and law enforcement, and prepared accurate incident documentation.
Owner / Chief Instructor
Seven Star Martial Arts Academy
Jan 2009 - Jan 2021 (12 years)
Founded and operated a martial arts academy for 12 years, managing business operations, customer relationships, scheduling, enrollment, billing, marketing, and programming. Developed structured training programs for students of all ages and levels.
Hospital Security Supervisor
St. Raphael Hospital
Jan 2007 - Jan 2013 (6 years)
Coordinated responses to medical emergencies, disruptive behavior, fire alarms, and security incidents. Applied conflict-resolution and de-escalation techniques, investigated incidents, and trained security personnel.
Education
Degrees, certifications, and relevant coursework
Charles hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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