Vanessa White

Lead customer support operations while coaching representatives and maintaining service quality and performance standards. Resolve complex escalated customer issues involving billing, payments, account management, toll violations, and equipment concerns.

Managed high-volume customer interactions involving account management, billing disputes, payments, technical issues, and service concerns. Utilized CRM platforms and Microsoft Office tools to investigate and resolve customer issues.

Coordinated certification operations, customer support activities, records management, and stakeholder communications. Created a comprehensive operational guide and redesigned the company website using WordPress and Bluehost.

Guided candidates through certification processes from registration through examination. Resolved technical and procedural issues while maintaining regulatory compliance.

Led multimillion-dollar global logistics initiatives involving stakeholders across North America, Europe, and Asia-Pacific. Improved customs and shipping processes that increased site activation rates and reduced delays.

Delivered advanced technical support for customer and employee accounts. Resolved complex billing, network, account, and technical issues in a high-volume environment.

Served as an Emergency Medical Technician in the Air Force Reserve, providing emergency medical care and support.

Served as Information Manager and Workgroup Manager, overseeing information management and workgroup operations.

Pursued studies in Information Technology Management at Strayer University.