Charlea yeah

Manages customer accounts, pitches new products, and offers new services while identifying and addressing household vulnerabilities with compassion. Efficiently handles telephone calls, providing assistance to numerous clients.

Assisted clients with application forms and provided clear IAG to ensure thorough understanding, consistently exceeding sales targets. Developed a loyal client base through effective marketing strategies on social media platforms.

Provided compassionate care to residents in a dementia and independent living home, including end-of-life care. Promoted resident independence, delivered personal care, and maintained confidentiality while adhering to care plans and infection control.

Completed a 6-week training course, passing qualifying exams and building professional relationships. Worked unsociable hours and overtime, prioritizing safety, security, and first aid protocols.

Gained extensive knowledge in blow drying, shampooing, and color application techniques. Learned to mix colors, understand ratios, and follow manufacturer instructions for hair treatments.

Managed difficult clients, refunds, complaints, and queries in a timely and professional manner. Demonstrated strong time-keeping skills and a proactive approach to learning and taking on additional shifts.

Worked as an apprentice, gaining confidence in client communication and adopting an assertive nature when necessary. Improved professional and personal skills by welcoming criticism and incorporating feedback.

Grade: 6-9 (A-C)

Achieved grades 6-9 (A-C) in various subjects including Maths, English, Business Studies, Food, French, Religious Education, and Science. Gained foundational knowledge across a broad curriculum.