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Charity Ngaira

@charityngaira

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I’m a results-driven Branch Manager who grows revenue, builds client loyalty, and leads high-performing teams.

Kenya

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What I'm looking for

I’m looking for a leadership role where I can drive branch growth, strengthen long-term client relationships, and improve operational efficiency using data-driven decision making—while developing teams through hands-on performance management and service excellence.

I’m a results-driven Branch Manager with 8+ years of progressive leadership experience in branch operations, team leadership, and strategic account management across automotive and engineering sectors.

I focus on revenue growth and operational efficiency—using data-driven decision making to optimize performance, improve processes, and deliver measurable business results through cross-functional collaboration.

In my current role at Auto Xpress Limited, I oversee end-to-end branch operations and drive client relationship management for retail and commercial accounts. I spearheaded business development initiatives that contributed to a 15% revenue increase through strategic affiliate partnerships.

I’m also committed to staff development and service excellence, improving customer issue resolution efficiency by 20% and reducing client technical resolution time by 30% through proactive collaboration with technical and logistics teams.

Experience

Work history, roles, and key accomplishments

Branch Manager

Auto Xpress Limited

Jan 2021 - May 2026 (5 years 4 months)

Led end-to-end branch operations and managed performance to achieve revenue growth targets. Drove client relationship strategies and increased revenue by 15% through affiliate partnerships while improving service excellence and resolving key account issues proactively.

Branch Operations Team Leadership Revenue Growth Client Relationship Management Sales Strategy Customer Retention Account Management Process Improvement Conflict Resolution Cross Functional Collaboration

Assistant Branch Manager

Auto Xpress Limited

Oct 2018 - Jan 2021 (2 years 3 months)

Supported branch operations and used market analysis to inform pricing, product mix, and service improvements. Improved customer issue resolution efficiency by 20% through process improvement and strengthened cross-functional collaboration on promotions and service delivery.

Branch Operations Market Analysis Process Improvement Performance Management Customer Service Cross Functional Collaboration Sales Support Product Promotion Operational Efficiency Coaching

Sales Account Manager

Kinde Engineering Ltd

Jan 2014 - Sep 2017 (3 years 8 months)

Managed a portfolio of key accounts using data-driven decision-making to evaluate client needs and exceed sales targets. Expanded the client portfolio by 10% through business development and maintained retention by resolving service issues efficiently.

Key Account Management Sales Strategy Data Driven Decision Making Business Development Customer Retention Client Onboarding performance reporting Stakeholder Management Revenue Growth

Business Development Executive

Wananchi Group Limited

Jan 2011 - Dec 2013 (2 years 11 months)

Acquired corporate clients through tailored proposals and targeted outreach to support revenue growth. Managed ongoing client relationship management and conducted market research to refine outreach strategies and improve alignment between sales and service teams.