S EA

I'm currently coordinating treatment at Dental Care Group in Toronto, where I was promoted from Receptionist within one month for improving office organization and proactively supporting the team. I help patients navigate insurance inquiries and treatment options while supporting accurate collection, processing, and reconciliation of reimbursements.

At Dental Corp, I managed a master calendar for seven providers and scheduled up to 50 patients per day. I handled more than 30 daily patient inquiries across phone, email, mail, and in-person channels, and was promoted within three months to directly assist the Pedodontist and Periodontist while maintaining coordinator and reception responsibilities.

My operations background includes management roles at Deckers and Aldo Group, where I improved inventory handling accuracy by 30%, monitored more than $1M in inventory at 99–100% accuracy, and created organization standards adopted across the district.

Across office administration, hospitality, retail, and customer support, I bring more than 11 years of client-facing leadership experience. I enjoy building organized systems, supporting teams, resolving customer needs, and delivering dependable service in high-volume environments.