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Charafedidne Krouchi

@charafedidnekrouchi

Sales and Operations Manager at Overland Clicks, managing bookings and supplier relationships while improving operational efficiency.

Algeria

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At Overland Clicks, I lead sales strategy and manage daily operations, including bookings, ticketing, cancellations, and refunds. I also oversee supplier relationships and work to improve internal processes and service quality.

At QnetMiddleEast General TradingCompany, I supported regional operations across MENA, coordinated logistics-agent onboarding, and analyzed reports to improve efficiency and service quality. I also led and coached a regional customer support team and delivered training on products, compliance, and service standards.

Earlier, I developed business opportunities and client relationships at Qi Limited and Scicom MSC Bhd, and supported multilingual customers at Scicom MSC Bhd and AsianOverland ServicesTours & Travel. My experience includes sales, operations, customer support, training, and business development across MENA and Southeast Asia.

Experience

Work history, roles, and key accomplishments

Current

Sales and Operation Manager

Current

Overland Clicks

Oct 2025 - Present (1 year)

Lead sales strategy to drive revenue growth and manage daily operations including bookings, ticketing, cancellations, and refunds. Oversee supplier relationships, monitor sales performance, and supervise teams.

Sales Strategy Operations Management Supplier Negotiation KPI Monitoring Team Leadership Training Customer Service Process Improvement

Regional Operation Assistant Manager

Qnet Middle East General Trading Company

Feb 2023 - Sep 2025 (2 years 7 months)

Supported regional operations across MENA, assisted in planning operational strategies, optimized logistics, and coordinated with departments to ensure smooth service delivery. Analyzed reports and handled escalations.

Operations Management Logistics Cross functional Coordination Compliance Reporting Issue escalation Process Improvement

Regional Customer Support Supervisor & Trainer

Qnet Middle East General Trading Company

Sep 2023 - Jan 2025 (1 year 4 months)

Led and coached a regional team of customer service representatives across MENA. Designed and delivered training programs, resolved escalated cases, and developed performance metrics.

Team Leadership Training Coaching Customer Service Escalation Management KPI Monitoring Process Improvement Cross Functional Collaboration

Business Development Consultant & Trainer

Qi Limited

Nov 2022 - Sep 2023 (10 months)

Identified and secured new business opportunities in emerging markets, negotiated with vendors, and conducted market research. Delivered product training sessions to clients and partners.

Business Development Client Acquisition vendor negotiation Market Research Training Sales Strategy

Business Development Specialist (MENA)

Scicom MSC Bhd

Aug 2020 - Nov 2022 (2 years 3 months)

Expanded client base across MENA through proactive sales initiatives, built strong client relationships, and closed high-value contracts. Facilitated monthly product training sessions.

Business Development Sales Customer Relationship Management Negotiation Training Market Expansion

Customer Executive Ambassador

Scicom MSC Bhd

Nov 2018 - Sep 2020 (1 year 10 months)

Delivered multilingual support to clients, translated and localized service updates, and improved client satisfaction through timely issue resolution.

Multilingual Support Translation Localization Customer Satisfaction Issue Resolution