Misi Waheb

Taught English, including General and Business English, to university students and professionals across various fields. Designed customized curricula and integrated research communication, significantly enhancing students' technical and general English skills. Increased student participation through interactive learning strategies.

Managed administrative functions including payroll, banking, and employee benefits for the company. Handled international supplier relations and coordinated import logistics to ensure timely product delivery. Successfully improved supplier coordination and financial tracking through effective management of international trade operations.

Managed hotel logistics for international referees during a major event, coordinating transportation, accommodation, and scheduling. Served as the primary liaison between referees and event organizers, handling essential administrative paperwork. Successfully managed logistics for international professionals, enhancing intercultural communication skills.

Increased student enrollment by 30% by cultivating strong client relationships and delivering high-level customer service. Managed CRM software to track leads and conversions effectively. Exceeded enrollment targets through strategic follow-ups and proactive client engagement.

Handled customer inquiries and resolved complaints across multiple channels and languages, including English, French, and Arabic. Maintained accurate customer records in CRM systems and provided comprehensive after-sales support. Trained new support agents and translated service responses for multilingual audiences.

Grade: 18/20 (Excellent)

Specialized in English for Specific Purposes, Business, and Communication. Completed a thesis on the importance of ESP in a company to flourish on a national and international level, using SARL PRO BATI OS as a case study.

Studied core concepts in English Language and Literature. Gained foundational knowledge in linguistic analysis, literary theory, and cultural studies.