Open to opportunities

Chante Frenchman

@chantefrenchman

Message

I am an experienced retail manager driving sales and leading customer-focused teams.

South Africa

Message

What I'm looking for

I seek a retail management role where I can lead and develop teams, drive sales, improve customer experience, and manage operations, merchandising and inventory in a stable, growth-oriented company.

I am a retail professional with progressive experience from Sales Assistant to Store Manager at the Busby Group, where I managed store operations, merchandising, stock control and team performance to achieve daily, weekly and monthly targets. I have also worked in customer service with Teleperformance (Vodafone) and in transport roles with AJ Hendricks.

I combine strong customer-service skills with practical logistics and driving experience, and I am proficient with MS Windows, MS Office, Excel, PowerPoint and Back Office POS. I am reliable, punctual, able to work shifts, perform under pressure and focused on coaching teams to deliver exceptional customer service.

Experience

Work history, roles, and key accomplishments

Floor Manager

Fashion Fushion

Mar 2025 - May 2025 (2 months)

Oversaw daily operations on the floor, ensuring efficiency and customer satisfaction. Managed, trained, and motivated the sales team to achieve targets and maintain high service standards.

Floor Management Sales Team Leadership Customer Satisfaction Inventory Management Stock Rotation Visual Merchandising Staff Training Performance Monitoring Retail Operations Team Motivation

Driver

AJ Hendricks Transport Industries

Jun 2017 - Dec 2024 (7 years 6 months)

Responsible for transporting goods for five different tiling companies within the Western Cape. Ensured timely and safe delivery of materials.

Transportation Logistics Driving Delivery Route Planning Time Management Client Communication

Customer Service Representative

Teleperformance Vodafone (UK based)

Mar 2016 - May 2017 (1 year 2 months)

Provided exceptional customer service, assisting customers with their services and bills. Consistently went the extra mile to resolve customer queries effectively.

Customer Service Query Resolution Communication Problem Solving Customer Support Billing Service Assistance Client Relations Active Listening Conflict Resolution

Store Manager

CALL IT SPRING V&A (Busby Group)

Jan 2013 - Jan 2016 (2 years 11 months)

Directed and supervised all operational functions within the store, taking responsibility for its overall image and staff. Provided leadership and motivation to achieve daily, weekly, and monthly targets, ensuring high standards of customer service.

Store Management Leadership Sales Targets Team Leadership Customer Service Operational Management Retail Operations Performance Management Strategic Planning

Assistant Manager

CALL IT SPRING V&A (Busby Group)

Mar 2011 - Jan 2013 (1 year 10 months)

Directed and supervised store operations in the manager's absence, ensuring the overall image of the store was maintained. Provided leadership, training, and motivation to staff to achieve sales targets.

Sales Leadership Team Motivation Emergency Handling retail management

Supervisor

ALDO EDGARS V&A (Busby Group)

Jul 2010 - Mar 2011 (8 months)

Supervised all operational functions and maintained the overall image of the store. Provided leadership, training, and motivation to staff to achieve daily, weekly, and monthly targets.

Leadership Staff Training Goal Setting Team Management Merchandising Operational Management Performance Monitoring Customer Service

Stockroom Controller

CALL IT SPRING (Busby Group)

Apr 2010 - Jul 2010 (3 months)

Managed stockroom operations including unpacking, booking in, and daily stock counts. Ensured high standards of customer service and maintained housekeeping responsibilities.

Stock Management Inventory Control Customer Service Merchandising Communication Retail Operations Housekeeping Teamwork

Sales Assistant

ALDO Shoes (Busby Group)

Feb 2009 - Apr 2010 (1 year 2 months)

Provided exceptional customer service and maintained high standards of customer interaction. Handled merchandising, pricing, and various assigned duties, demonstrating commitment to company standards.

Customer Service Merchandising Pricing Communication Teamwork Retail Operations Sales Support Inventory Management Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Westridge Senior Secondary School

Grade 10, General Studies

Completed Grade 10 at Westridge Senior Secondary School. Studied subjects including English, Afrikaans, Mathematical Literacy, Life Orientation, Geography, History, and Life Science.