PYPratyaksh Yadav
@pratyakshyadav
Senior Technical Support Specialist with 2+ years experience and machine learning training and hands-on computer vision experience.
IndiaWhat I'm looking for
I am a technical support professional with over two years of experience supporting a SaaS messaging platform, combined with formal postgraduate training in Machine Learning and Artificial Intelligence. I have managed API integrations, message delivery, DLT compliance, and client onboarding while working closely with internal tech teams to resolve issues.
I independently designed and developed a real-time hand gesture recognition system using OpenCV, applying image preprocessing, contour/landmark detection, and gesture classification logic to achieve robust detection across varying conditions. I also produce SOPs and technical documentation to streamline onboarding and support workflows.
I seek roles where I can blend customer-facing technical support, product integration work, and applied machine learning/computer vision development to deliver reliable solutions and improve user experiences.
Experience
Work history, roles, and key accomplishments
Technical Support Executive
Walkover Web Solutions
Feb 2023 - Present (2 years 10 months)
Provided technical support for a SaaS messaging platform (MSG91), managing API integrations, message delivery and DLT compliance while onboarding clients and resolving issues across global accounts. Created SOPs and documentation, and collaborated with internal engineering teams to reduce resolution time.
Machine Learning Project
Personal Project
Designed and implemented a real-time hand gesture recognition system using OpenCV, image preprocessing, and geometric/ML-based classification to enable robust gesture detection under varying lighting and positions.
Education
Degrees, certifications, and relevant coursework
IBInternational Institute of Information Technology Bangalore
Postgraduate Diploma, Machine Learning and Artificial Intelligence
2023 - 2024
Grade: 2.41/4.00
Postgraduate diploma in Machine Learning and Artificial Intelligence with a CGPA of 2.41/4.00 completed June 2023 to July 2024.
Shivajirao Kadam Institute of Technology and Management
Bachelor of Technology, Computer Science and Engineering
2019 - 2023
Grade: 7.98/10.00
Bachelor of Technology in Computer Science and Engineering with a CGPA of 7.98 completed September 2019 to June 2023.
Availability
Location
IndiaAuthorized to work in
Job categories
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