Open to opportunities

rh zawi

@rhzawi

Message

Assertive customer service representative with excellent resolution skills.

Morocco

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am an assertive client representative with a Bachelor of Science in Economics from Cadi Ayyad University, graduated in June 2020. My professional journey has been marked by my ability to uncover customer concerns and address high-volume inquiries effectively. I pride myself on maintaining detailed and accurate documentation while consistently achieving established performance goals.

During my tenure as a Customer Service Representative at Majorel Africa from March 2021 to October 2023, I honed my skills in complaint resolution and call management. My proficiency in English, French, and Arabic allows me to communicate effectively with a diverse clientele, ensuring their needs are met with the utmost professionalism.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Majorel Africa

Mar 2021 - Oct 2023 (2 years 7 months)

Addressed customer concerns and fielded high-volume inquiries with an excellent resolution record. Maintained detailed, accurate documentation and consistently achieved established performance goals.

Data Entry Scheduling Customer Service

Education

Degrees, certifications, and relevant coursework

CADI AYYAD UNIVERSITY

Bachelor of Science (B.S.), Economics

2016 - 2020

Studied Economics at Cadi Ayyad University, completing the program in June 2020. Developed strong analytical and problem-solving skills through coursework.