Open to opportunities

Chaimaa Arraddaf

@chaimaaarraddaf

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Hospitality and logistics manager focused on customer service and operations.

Morocco

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What I'm looking for

I am seeking a role where I can apply hospitality and logistics expertise, lead teams, improve operations, and deliver excellent customer satisfaction within an ambitious, growth-focused company.

I am a results-driven manager with over two years of experience in customer service, team management, and logistics within the hospitality and transport sectors. I have led front office and guest services at Palace d’Anfa Hôtel, handled bookings, resolved complaints, and maintained high standards of professionalism and client satisfaction.

I bring practical logistics experience gained at Azilog SARL coordinating international shipments and at Somaport supporting port cargo handling and shipping documentation. I have a Diploma in Logistics Operations Management (DTS) and complementary digital skills from Google Atelier Numérique.

I am energetic, adaptable, and skilled in sales development, conflict resolution, CRM/reservation systems, and Microsoft Office; I seek to contribute these strengths to an ambitious, innovative company focused on service excellence and operational improvement.

Experience

Work history, roles, and key accomplishments

Current

Front Office & Guest Services Manager

Current

Palace d’Anfa Hôtel

Aug 2024 - Present (1 year 4 months)

Welcomed and assisted international guests, handled bookings and coordination with hotel departments, and resolved complaints to ensure client satisfaction and high service standards.

Guest Service Customer Service Team Leadership CRM Communication

Sales & Customer Advisor

Comdata

May 2022 - Dec 2023 (1 year 7 months)

Promoted services and handled client requests with empathy, met KPIs in a fast-paced call center environment, and maintained high-quality communication standards.

Sales Customer Support Call Center KPIs Communication CRM Problem Solving

Logistics Agent

Azilog SARL

Jul 2021 - Nov 2021 (4 months)

Coordinated international shipments, tracked deliveries, communicated with clients and partners, and improved delivery timelines while reducing logistics costs.

Shipment Tracking Supply Chain Coordination Client Communication Documentation Microsoft Office

Customer Service Representative

Maziane Store

May 2020 - Oct 2020 (5 months)

Achieved sales goals while providing excellent customer service, improved internal scripts and procedures to increase efficiency and customer satisfaction.