Chahnaz El Hout

Managed the M&E plan, assessed outcomes, and contributed to strategic planning. Collaborated with stakeholders and drafted data collection tools. Analyzed data and reported on program performance while mentoring team members.

Prepared detailed reports and conducted quality checks on data. Assisted in tracking M&E data and closing out grants while ensuring consistency and accuracy across project trackers.

Designed and delivered training programs for customer service staff, focusing on system usage and digital marketing. Tracked staff performance to measure training effectiveness.

Provided expert guidance on social media marketing, managed client queries, and resolved customer complaints. Became a social media marketing expert while working under high pressure.

Researched and translated electoral documents, monitored socio-political developments, and prepared reports. Ensured smooth communication with stakeholders and provided cultural awareness briefings.

Conducted interviews with Syrian refugees, collected and analyzed data, and prepared reports for resettlement advocacy. Coordinated with departments to assist vulnerable cases.

Conducted field visits to monitor refugee situations, collected data, and generated reports. Coordinated with departments to provide assistance and trained interns on data collection methods.

Provided administrative support, managed stakeholder communication, and assisted in organizing fundraising events. Helped in research on socioeconomic themes.

Managed customer accounts and contributed to the sales of credit cards and insurance programs, boosting overall sales.

Completed the first semester at Padua University in Italy and the second semester at Hamburg University in Germany. Thesis focused on the cultural shock faced by Syrian refugees in Germany.

Pursuing a Master's degree in Political Science with a thesis on the Sunni Shiite Power in the MENA region, which is currently in progress.

Completed a Bachelor's degree in Business Management, focusing on various aspects of business operations and management principles.