Yizompe Kantyono
@yizompekantyono
Project management professional with public health focus and strong customer-service leadership.
GermanyWhat I'm looking for
I am a PMP-certified project management professional with an MBA and a forthcoming MPH, experienced in coordinating complex health and development projects across international and military health environments. I combine disciplined scheduling, budgeting, fund management, and workforce coordination with strong client-facing skills to deliver measurable operational improvements and community impact.
My background includes delivering service improvements in military health systems, driving workforce efficiency at scale, and leading community development programs that increased women's incomes and access to services. I prioritize empathy, cultural understanding, and teamwork while designing efficient processes that preserve human values and produce tangible results.
Experience
Work history, roles, and key accomplishments
LECoordinate daily operations within a large military health system, securing efficient delivery of healthcare services and improving patient experience by streamlining enrollment, benefits access, and claims processes.
Instructor / Consultant
Sahel-E Academy
Sep 2024 - Present (1 year 1 month)
Design and deliver professional courses, conduct stakeholder needs assessments, facilitate workshops, and advise on organizational strategy and policy implementation to improve capacity building.
Financial Admin Support
Volunteer (Remote)
Jul 2017 - Present (8 years 3 months)
Oversaw logistics and administrative tasks, prepared budgets and financial reports for donors, developed communications materials, and coordinated meetings with high-level stakeholders.
Customer Specialist
Viateq Corporation
Jun 2022 - Jul 2023 (1 year 1 month)
Handled telephone, chat, and email support for FEMA applicants, verified eligibility, processed enrollments, and escalated complex issues to ensure timely resolution and maintain confidentiality.
HEAnalyzed hiring trends, prepared new hire packages, managed timesheets and scheduling for 300+ agents, and implemented systems that increased operational efficiency by 25% and reduced scheduling conflicts by 15%.
HEHandled high-volume French inbound calls, resolved billing issues, completed rental agreements, and increased ancillary sales by over 4% through targeted upselling.
Customer Support Specialist
West Corporation
Apr 2013 - Nov 2013 (7 months)
Managed customer complaints across platforms, produced trend reports, mentored colleagues, and increased first-call resolution rates by 25% through process improvements.
TAManaged register operations and $25,000+ daily transactions, resolved 200+ monthly customer issues, opened store credit accounts, and increased revenue through promotions by 2%.
SNManaged community development projects across five partners, developed M&E frameworks, and delivered social impact including a 40% increase in women's income and improved school enrolment and healthcare access.
Education
Degrees, certifications, and relevant coursework
EUEastern Washington University
Master of Public Health, Public Health
Master of Public Health degree program at Eastern Washington University, expected graduation December 2025.
PIProject Management Institute
Project Management Professional (PMP), Project Management
Project Management Professional (PMP) certification valid through October 2028.
SUSouthern Nazarene University
Master of Business Administration, Business Administration
Master of Business Administration degree focused on business administration and management.
Institut Supérieur Privée Polytechnique (ISPP)
Associate of Finance and Accounting, Finance and Accounting
Associate-level program in Finance and Accounting at ISPP in Burkina Faso.
Haute Etudes Technologiques et Commerciales (HETEC)
Bachelor of Accounting and Finance, Accounting and Finance
Bachelor degree in Accounting and Finance from HETEC in Burkina Faso.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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