At Captivation Hub, I delivered technical support across multiple platforms and sustained a 97%+ customer satisfaction rate over 12 consecutive months. I also led live training calls to guide customers through technical setup and troubleshooting.
I produced, edited, and scheduled instructional video content to support new product adoption and customer lifetime value. I managed a high daily ticket volume, prioritizing and triaging issues across support channels.
At New Way Van Life, I managed custom van build projects from blueprint interpretation through completion and developed Build Operations Manuals. I currently work on custom van builds at Seven Seas Vans, diagnosing issues across electrical, mechanical, and systems-based builds.
