jeffrey robin

With a robust background in customer success and technical support, I have consistently driven improvements in client satisfaction and operational efficiency. Currently, as a Customer Success Specialist at Carvana, I manage over 120 customer interactions daily, achieving a remarkable 20% improvement in overall customer satisfaction and retention rates. My ability to resolve 95% of inquiries on the first contact has significantly enhanced service efficiency and client experience.

Previously, I led a team of technicians at NPSG Global, where I oversaw the installation of over 6,000 workstations. My leadership resulted in 100% on-time project delivery and a 20% increase in operational efficiency through the integration of AI-driven technologies. I am passionate about training and development, having improved onboarding processes for new hires, which increased team productivity by 15%. My commitment to excellence is reflected in my 95% client satisfaction ratings across multiple projects.