Chad User
@chadmoses
Operations and customer operations coordinator focused on compliant, high-service workflows.
United StatesWhat I'm looking for
I work in operations and customer operations, supporting day-to-day workflows, documentation, scheduling, and compliance in both on-site and remote environments. I’m used to balancing staffing and order volume while keeping service-level targets on track through careful monitoring of performance metrics.
In ecommerce operations, I coordinated daily online order fulfillment by aligning teams, troubleshooting process gaps, and escalating issues when accuracy, turnaround time, or customer satisfaction slipped. I documented procedures and trained team members to keep consistency and quality across shifts.
Across leadership roles, I supervised teams, managed operational records, and maintained standards for health and safety, cash handling, inventory counts, and vendor deliveries—achieving 100% reconciliation accuracy. I also bring customer service experience from remote inbound support, handling order, prescription, account, and billing inquiries while de-escalating concerns professionally.
Experience
Work history, roles, and key accomplishments
Ecommerce Supervisor
Whole Foods Market
Aug 2025 - Present (11 months)
Coordinated daily operations for online order fulfillment by balancing staffing, order volume, and service-level targets. Monitors performance metrics for accuracy, turnaround time, and customer satisfaction, and documents procedures while training team members.
Team Member
Whole Foods Market
Jul 2023 - Aug 2025 (2 years 1 month)
Supported online order fulfillment by coordinating day-to-day operations and helping maintain smooth process flow across shifts. Monitored operational performance metrics and assisted with documenting procedures and training consistency.
Afters Ice Cream Manager
Afters Ice Cream
Feb 2022 - Jan 2025 (2 years 11 months)
Oversaw daily operations for a high-volume location by coordinating staffing, scheduling, and shift coverage to meet demand and labor targets. Managed payroll, timekeeping, and tip allocation for 15 employees, enforced health and safety standards, and maintained operational records with 100% reconciliation accuracy.
Customer Service Representative
Rite Aid
Jan 2023 - Nov 2023 (10 months)
Handled inbound customer inquiries via phone and digital channels, resolving issues related to orders, prescriptions, accounts, and billing. De-escalated concerns professionally while meeting quality, resolution, and call-handling guidelines in a remote work environment.
Shift Lead
Afters Ice Cream
Oct 2021 - Feb 2022 (4 months)
Served as shift lead by overseeing daily operations and coordinating staffing, scheduling, and shift coverage to meet demand. Supported internal staff and customers through consistent communication.
Education
Degrees, certifications, and relevant coursework
Edison High School
High School Diploma
Earned a High School Diploma from Edison High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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