C G
@cg0
Experienced customer service representative with strong problem-solving skills.
What I'm looking for
My name is Charles Gipson, and I am an experienced customer service representative with a proven track record of effectively addressing customer needs and enhancing their experiences. My journey in customer service began at GameStop, where I honed my skills in sales and customer engagement. I learned the importance of understanding customer needs and providing tailored solutions, which has been a cornerstone of my professional ethos.
Currently, I work at Respondology, where I help brands, athletes, and celebrities manage their social media presence by identifying and removing harmful comments. This role has further developed my problem-solving skills and my ability to work in fast-paced environments. I am also actively involved in volunteer work at Footprint to Success Clubhouse, where I assist with various tasks and create engaging social media content. My diverse experiences have equipped me with strong interpersonal skills and a commitment to helping others.
Experience
Work history, roles, and key accomplishments
Volunteer
Footprint to Success Clubhouse
Apr 2022 - Present (3 years 2 months)
Assist with office tasks including typing documents and preparing meals. Create social media content and advertisements for Clubhouse activities.
Responder
Respondology
Oct 2022 - Present (2 years 8 months)
Help brands, athletes, and celebrities cleanse hate from their social comment streams by identifying and hiding offensive comments. Engage with fans and maintain a positive online presence.
Passenger Service Agent
Menzies Aviation
Jul 2014 - May 2017 (2 years 10 months)
Liaised with airlines and customer representatives while performing general office duties. Ensured safe operations in compliance with health and safety standards.
Game Advisor
GameStop
Apr 2007 - Nov 2010 (3 years 7 months)
Answered customer inquiries, assisted with store operations, and maintained a clean shopping environment. Focused on customer satisfaction and loss prevention.
Education
Degrees, certifications, and relevant coursework
Broward College
Business Specialist Certification, Business
Completed Business Specialist certification, gaining skills in business communication and customer service.
Monarch High School
High School Diploma, General Education
Earned High School Diploma, completing foundational education and preparing for further studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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