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@cg0
Experienced customer service representative with strong problem-solving skills.
My name is Charles Gipson, and I am an experienced customer service representative with a proven track record of effectively addressing customer needs and enhancing their experiences. My journey in customer service began at GameStop, where I honed my skills in sales and customer engagement. I learned the importance of understanding customer needs and providing tailored solutions, which has been a cornerstone of my professional ethos.
Currently, I work at Respondology, where I help brands, athletes, and celebrities manage their social media presence by identifying and removing harmful comments. This role has further developed my problem-solving skills and my ability to work in fast-paced environments. I am also actively involved in volunteer work at Footprint to Success Clubhouse, where I assist with various tasks and create engaging social media content. My diverse experiences have equipped me with strong interpersonal skills and a commitment to helping others.
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Work history, roles, and key accomplishments
Respondology
Oct 2022 - Present (3 years 1 month)
Help brands, athletes, and celebrities cleanse hate from their social comment streams by identifying and hiding offensive comments. Engage with fans and maintain a positive online presence.
Footprint to Success Clubhouse
Apr 2022 - Present (3 years 7 months)
Assist with office tasks including typing documents and preparing meals. Create social media content and advertisements for Clubhouse activities.
Menzies Aviation
Jul 2014 - May 2017 (2 years 10 months)
Liaised with airlines and customer representatives while performing general office duties. Ensured safe operations in compliance with health and safety standards.
GameStop
Apr 2007 - Nov 2010 (3 years 7 months)
Answered customer inquiries, assisted with store operations, and maintained a clean shopping environment. Focused on customer satisfaction and loss prevention.
Degrees, certifications, and relevant coursework
Business Specialist Certification, Business
Completed Business Specialist certification, gaining skills in business communication and customer service.
High School Diploma, General Education
Earned High School Diploma, completing foundational education and preparing for further studies.
Software and tools used professionally
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